Import / Export Operations Specialist -- Freight Forwarding

Published: 6/14/2022

Job Description

Job Overview:

The import Operations Specialist is responsible for managing day to day operations, communications and processes related to air and ocean shipments, customs brokerage, and domestic cargo.

Key Responsibilities:

Open and maintain operation files for import and export shipments
Monitor and manage daily air, ocean, and domestic shipments through carriers, terminals, warehouses, and trucking providers
Manage ETA/ETD updates and provide timely shipment status reports to customers
Coordinate customs filings, including AES, and work with customs brokers
Communicate with overseas offices, local partners, agents, and service providers to resolve day-to-day issues, delays, and exceptions
Handle quotation requests from agents and operational partners, responding promptly based on regional responsibility
Verify customer billing and agent/vendor invoices for accuracy
Maintain accurate shipment data and well-organized operational records
Experience with RGN trailers and oversize cargo is a strong plus

Qualifications

2–3+ years of proven freight forwarding experience
Strong knowledge of both ocean and air import/export operations
Detail-oriented and highly organized, with the ability to manage multiple shipments and priorities at once
Excellent communication skills
English required; Chinese and/or Spanish a plus

Preferred

Experience with GoFreight, CargoWise, QuickBooks, or similar systems
Proficiency with Microsoft Office 365

Benefits

401(k) plan: Employees are eligible to participate. Matching contributions are not currently offered but may be reviewed as the company grows.