Retail Store Customer Associate - The UPS Store #7692

Job Description

Job Description

Overview

We are seeking a motivated and enthusiastic Retail Store Sales associate to join our dynamic team. The Associate is responsible for delivering a WOW customer service to all retail customers. Ours is a culture that cannot be duplicated - where smart, ambitious, and positive people thrive. We are seeking a confident and experienced associate that excels at store operations and looks for opportunities to make an impact through the success of the team.

The person would have in-depth information on our array of products, services, and best-value options. And will be proactive, resourceful and solution oriented to enhance the existing continuous learning culture.

Benefits

• Pay: From $17.00 to $20 per hour
• Expected hours: 20-40 per week
• Employee discount

Responsibilities

• Valid notary public commission in the state of California (Preferable)
• Driving sales, supporting the store team, managing inventory levels and merchandize pricing and achieving operational excellence
• The person would have in-depth information on our array of products, services, and best-value options
• And will be proactive, resourceful and solution oriented to enhance the existing continuous learning culture
• Greet customers warmly and provide assistance with products and services
• Ensure all register functions are creating a WOW customer experience
• Operate cash registers and point-of-sale (POS) systems accurately and improve store open & close procedures
• Maintain relationships with mailbox holders, regular clients, UPS drivers and look out for ways to bring new clientage into the store
• Keep a pulse on the local market to ensure marketing plans and the product assortment is in line with trends and demands in the marketplace
• Support with inventory management, organization of stockroom and weekly ordering of products from vendors
• Upsell and cross sell products to existing and new customers
• Collaborate with Store Manager on recruiting, hiring and training for all positions
• Provide direction, feedback, and coaching in order to foster the UPS Culture, collaboration and productivity amongst the Store Team
• Uphold UPS’s Shipping and Packaging best practices in the store
• Effectively manage and coach any team member, on any task, in order to maintain successful operations of the store
• Hold regular one to one meetings with team members to manage and maintain performance
• Listen to customer's needs and provide best mailing and shipping solutions
• Assist with time and attendance management and payroll processing
• Operate all store service equipment, software and devices with expertise
• Uphold all company policies, standards, and procedures
• Communicate effectively with team members and management regarding sales goals, pricing/product concerns, inventory levels, operational setbacks and customer feedback
• Maintain a clean and organized sales floor to enhance the shopping experience