Closing Manager

Job Description

Job DescriptionPosition Summary

Vallejo Grocery Outlet is seeking a dependable, motivated, and hands-on Closing Manager to lead evening store operations.

The Closing Manager is responsible for maintaining store standards, supervising employees, delivering excellent customer service, ensuring operational efficiency, and preparing the store for a successful opening the following morning.

This position requires a leader who takes ownership of store conditions, holds employees accountable, and works alongside the team to accomplish daily priorities.

Key Responsibilities

1. Leadership & Team Management

• Serve as Manager on Duty during assigned closing shifts.
• Direct, supervise, and support cashiers, stockers, and other evening employees.
• Assign tasks and establish clear priorities at the beginning of each shift.
• Monitor employee productivity and ensure assigned work is completed.
• Coach employees on performance, customer service, and store procedures.
• Maintain a positive, professional, and productive working environment.
• Communicate staffing, performance, and operational concerns to ownership.

2. Store Recovery & Merchandising

• Ensure the sales floor is clean, organized, fully recovered, and ready for customers.
• Direct evening stocking and replenishment of merchandise.
• Prioritize high-volume departments, promotional displays, and empty shelves.
• Ensure endcaps, promotional displays, and key selling areas are maintained.
• Verify merchandise is properly priced and displayed.
• Ensure freight, backstock, and warehouse areas are safely organized.
• Establish an efficient evening workflow that maximizes stocking and recovery.

3. Customer Service

• Maintain a welcoming and customer-focused shopping environment.
• Respond promptly and professionally to customer questions, complaints, and concerns.
• Assist cashiers with overrides, returns, and register issues within company policy.
• Monitor checkout lines and adjust staffing to minimize customer wait times.
• Model excellent customer service and hold employees accountable to the same standards.

4. Cash Handling & Front-End Operations

• Oversee front-end operations during the closing shift.
• Ensure register procedures and cash-handling policies are followed.
• Complete required cash accountability, register reconciliation, and closing paperwork.
• Investigate and report cash discrepancies.
• Ensure appropriate security procedures are followed for cash, deposits, and store funds.

5. Store Cleanliness, Safety & Security

• Complete nightly store closing and security procedures.
• Inspect the sales floor, restrooms, receiving areas, and warehouse for cleanliness and safety.
• Ensure spills, hazards, and unsafe conditions are addressed immediately.
• Verify equipment, doors, alarms, and other required security measures are properly secured.
• Follow company procedures for theft prevention, incidents, and emergencies.
• Ensure employees follow food safety and workplace safety standards.

6. Operational Efficiency & Accountability

• Organize evening workloads to maximize productivity.
• Monitor progress throughout the shift and redirect employees as necessary.
• Ensure available labor hours are used effectively.
• Minimize unnecessary overtime.
• Support shrink reduction by identifying damages, improper handling, and preventable product loss.
• Communicate incomplete tasks, inventory concerns, and department needs to the opening management team.

Closing Shift Expectations

Before leaving each evening, the Closing Manager is accountable for ensuring:

• The sales floor is clean, faced, recovered, and customer-ready.
• Priority stocking and replenishment are completed.
• Promotional displays and endcaps are presentable.
• Checkout lanes and front-end areas are clean and organized.
• The warehouse and receiving areas are orderly and safe.
• Trash and required cleaning tasks are completed.
• Assigned employee tasks are verified.
• Cash-handling and closing paperwork are accurate.
• The building is secured according to company procedures.
• A clear shift handoff is provided to store management.

Qualifications

Required:

• Previous retail or grocery experience.
• Strong leadership, communication, and organizational skills.
• Ability to supervise employees and hold team members accountable.
• Strong customer service and conflict-resolution skills.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Dependable attendance and punctuality.
• Ability to work evenings, weekends, and holidays as scheduled.
• Ability to meet the physical demands of grocery retail, including prolonged standing, walking, bending, and lifting with appropriate assistance.

Preferred:

• At least 1–2 years of retail supervisory or management experience.
• Grocery store or high-volume retail experience.
• Familiarity with cash reconciliation, inventory control, merchandising, and loss prevention.
• Experience managing closing procedures and directing stocking crews.

Performance Expectations

Success in this position will be measured by:

1. Store Readiness: The store consistently meets opening-ready standards.
2. Employee Productivity: Assigned work is completed efficiently and accurately.
3. Customer Service: Customer concerns are resolved professionally.
4. Labor Management: The closing team operates productively within scheduled labor hours.
5. Shrink & Safety: Merchandise loss is minimized and safety standards are maintained.
6. Communication: Clear and accurate shift handoffs are consistently completed.
7. Leadership: Employees receive direction, coaching, and accountability.

Our Expectations

At Vallejo Grocery Outlet, our managers lead by example. We expect our Closing Manager to demonstrate a sense of urgency, attention to detail, professionalism, and pride in the store.

The goal is simple: Every customer deserves a great shopping experience, and every morning our store should be ready for success.

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