Job Description
Job Description
Opportunity Stanislaus is helping Boyett Petroleum recruit for an IT Support Desk I.
About the Position
Boyett Petroleum is seeking an IT support professional to serve as the first point of contact for employees needing technology assistance. This role troubleshoots everyday issues involving computers, applications, connectivity, and system access while providing responsive, professional customer service. The ideal candidate brings hands-on technical experience, strong problem-solving skills, and a commitment to continued learning.
Responsibilities
- Respond to help desk requests by phone, email, chat, and in person.
- Troubleshoot hardware, software, and peripheral issues.
- Perform password resets, multifactor authentication re-enrollments, and basic Active Directory updates.
- Support Windows 10/11 computers and Microsoft 365 applications.
- Escalate advanced or unresolved issues according to established procedures.
- Document incidents and resolution steps in the IT service management system.
- Set up workstations, laptops, monitors, and docking stations for new hires.
- Image devices using company deployment tools.
- Assist with email setup, VPN access, and software provisioning.
- Track, assign, and maintain IT equipment and supplies.
- Wipe and reimage returned equipment for reassignment.
- Verify device updates and report patching exceptions.
- Contribute to documentation, knowledge base updates, and team cross-training.
- Maintain a clean, professional, and secure workspace.
Required Qualifications
- High school diploma or GED.
- Two years of IT support, desktop support, or technical customer service experience.
- Foundational knowledge of Windows operating systems and Microsoft 365.
- Experience with IT ticketing systems, such as ServiceNow, ManageEngine, or ConnectWise.
- Valid driver’s license and ability to travel between local sites as needed.
A bachelor’s degree is welcome but does not replace demonstrated technical ability.
Preferred Qualifications
- Familiarity with Active Directory, multifactor authentication, and VPN concepts.
- CompTIA A+ or Microsoft 365 Fundamentals certification.
- Familiarity with remote support tools such as Quick Assist, RDP, or AnyDesk.
- Exposure to endpoint deployment tools such as Autopilot or Intune.
- Knowledge of basic ITIL practices or support operations models.
Benefits
- Medical, dental, and vision coverage.
- Life insurance with a buy-up option and supplemental insurance plans.
- Vacation accrual and paid holidays.
- 401(k) with company match.
- Employee Assistance Program.
- Learning and development education assistance.
Candidates must complete a Culture Index Survey and any required assessment testing as a condition of hire.