Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support specialist to provide hands-on technical assistance for end users in San Francisco, California. This is a Contract position supporting onsite operations, with a focus on resolving day-to-day hardware, software, and connectivity issues in a fast-paced environment. The ideal candidate brings practical experience with Mac systems, strong customer service skills, and the ability to manage support requests efficiently.
Responsibilities:
• Deliver onsite technical assistance for employees experiencing desktop, laptop, and peripheral issues.
• Diagnose and resolve common hardware, software, and access problems with an emphasis on Mac-based environments.
• Manage incoming support requests through the ticketing system and provide timely updates through resolution.
• Set up, configure, and maintain Mac computers and related workplace technology for end users.
• Support conference room and meeting technology, including audio visual equipment and Zoom functionality.
• Troubleshoot user-reported issues directly at the desk to minimize downtime and maintain productivity.
• Escalate more complex incidents when necessary while documenting findings and completed actions clearly.• At least 2 years of experience in desktop support, help desk, or end-user support roles.
• Working knowledge of Mac OS and hands-on experience supporting Mac computers.
• Familiarity with ticket-based service desk workflows and issue tracking practices.
• Ability to perform basic troubleshooting for hardware, software, and user access concerns.
• Experience providing onsite support in a business environment that requires attention to detail.
• Understanding of audio visual tools and Zoom support for meetings and collaboration.
• Strong communication skills and a customer-focused approach to technical support.