Job Description
Job DescriptionKey Responsibilities
- Order Processing: Accurately enter and track customer purchase orders, price quotes, and component requests using ERP and CRM platforms.
- Client Engagement: Serve as a key point of contact for customer accounts, addressing inquiries regarding order status, lead times, and pricing details.
- Order Verification: Review incoming purchase orders to confirm accuracy in pricing, item specifications, and delivery terms.
- Cross-Department Collaboration: Partner with engineering, production, inventory, shipping, and customer-facing teams to ensure prompt and accurate order fulfillment.
- Parts Fulfillment: Check stock availability, fulfill spare parts requests, and manage outgoing shipment paperwork.
- Proactive Monitoring: Identify potential inventory or operational delays early and communicate clear updates to customers.
- Record Keeping: Maintain detailed records of client communications, order histories, and sales documentation within the system database.
Qualifications & Requirements
- Proven background supporting order management, customer orders, inside sales, customer service, or supply chain operations within a manufacturing environment.
- Direct experience working with ERP systems and coordinating across production, inventory, shipping, and customer-facing teams is highly preferred.
- Sector background in semiconductor equipment, industrial automation, robotics, or high-tech equipment manufacturing is preferred.
- Proficiency with Microsoft Office applications (Excel, Word, Outlook) and CRM platforms.
- Strong attention to detail, organizational capabilities, and professional customer service skills.
- Ability to work full-time on-site in Fremont, CA.
Work Environment & Schedule
- Location: Fully on-site in Fremont, CA
- Schedule: Full-time, Monday through Friday during standard business hours
- Status: Contract-to-Hire