Job Description
Job Description
Job Summary:
Tryfacta is seeking a Customer Service Representative for our client in San Diego, CA 92154. This is a temporary to permanent assignment. If you meet the qualifications listed below and are interested, please Apply Now!
This role is Contract to Permanent
Position Title: Customer Service Representative
Location: San Diego, CA 92154
Duration: Long term
Work Schedule: 40 hours a week, 8 am – 6 pm (exact shifts are TBD)
Responsibilities for this position include, but are not limited to:
Job Responsibilities
- Provide prompt, courteous, and helpful assistance to customers.
- Educate and inform customers about promotional offers; actively market FasTrak transponder accounts and distribute information to interested customers.
- Respond to a broad range of inquiries from customers related to payment of tolls, pre-paid FasTrak accounts, and general questions about the toll road and the express lanes; most customer interaction is by telephone, as well as in person.
- Contact and provide information to customers about toll amounts due; educate customers about payment options; prepare collection notices for overdue account balances; diffuse difficult customer situations and facilitate account resolution.
- Maintain accurate account information and records of customer communications using a Customer Relationship Management (CRM) software; maintain the confidentiality and integrity of customer data.
- Assemble welcome kit and account materials; refurbish and test transponders.
To be considered for this position, you should have: [Skills, Education, or Experience]
Experience and Qualifications
- Candidates should possess a high school diploma, or equivalent, and two years of recent experience in a customer service environment. Key qualifications for these positions include:
- Experience working in a high-volume, professional call center environment, answering inbound and conducting outbound customer service calls.
- Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult or hostile customer interactions is desirable.
- Experience maintaining customer account records in an electronic database; experience researching account information and providing accurate responses to customer questions; ability to explain information clearly and concisely.
- Experience processing account payments, including credit card and cash transactions; ability to perform mathematical calculations.
- Experience performing data entry tasks with a high degree of speed and accuracy.
- Knowledge of telephone etiquette; excellent verbal and written communication skills including appropriate use of the English language; ability to write emails and draft routine correspondence; Spanish language skills are desirable.
- Demonstrated computer software proficiency using the Microsoft Office Suite, and conducting Internet research; experience with call center/CRM software applications is desirable.
- Candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment.
Company DescriptionAbout US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Company Description
About US:\r\nTryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.\r\n\r\nFounded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!\r\n\r\nTryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.