Bilingual Customer Service Representative - Healthcare Enrollment

Published: 6/14/2022

Job Description

Bilingual Customer Service Representative (CSR 1) – Case Services & Outreach

Location: Sonora, CA 95370
Work Address: 20075 Cedar Road, Sonora, CA
Pay: $20.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM PST
Employment Type: Full-Time, Temporary (3 Months)
Project: California Health Care Options (CA HCO)
Openings: 1
Language Requirement: English/Spanish Bilingual
Interview: Virtual Interview Required

IMMEDIATE HIRING – SONORA, CA!

MMC Group is seeking a Bilingual Customer Service Representative (CSR 1) to support the California Health Care Options (HCO) program in Sonora, CA.

This position is ideal for someone who enjoys helping others, providing community outreach, and educating individuals about available healthcare coverage and enrollment options.

IMPORTANT – LOCAL CANDIDATES ONLY

Applicants MUST currently reside in the Sonora area of Tuolumne County, CA. Local residency is a requirement for this position. Candidates must be comfortable working at the Sonora office and traveling throughout the county and surrounding counties as needed.

Job Responsibilities

Conduct in-person community outreach and provide enrollment assistance through individual and group presentations.
Educate beneficiaries on available managed care options and help them understand how to use their healthcare plans.
Assist individuals with healthcare enrollment and disenrollment processes.
Answer questions regarding medical exemptions, waivers, and enrollment status.
Provide accurate data entry and maintain enrollment records.
Document daily activities and interactions in the Customer Relationship Management (CRM) system.
Build and maintain positive relationships with county staff, community organizations, and program participants.
Participate in community events, health fairs, and outreach activities.
Provide program education and guidance to beneficiaries and county staff.
Maintain accurate documentation while meeting established productivity and quality standards.
Assist with training and supporting new enrollment representatives as needed.
Perform additional duties as assigned by management.

Qualifications & Requirements

High School Diploma, GED, or equivalent.
Fluent in English and Spanish, including reading, writing, and verbal communication.
Must reside in the Sonora area of Tuolumne County, CA.
Valid California driver's license and proof of automobile insurance.
Reliable transportation and ability to travel throughout Tuolumne County and surrounding counties as needed.
Basic computer skills and proficiency with Microsoft Office (Word, Excel, and PowerPoint).
Ability to learn new computer programs and software quickly.
Typing speed of at least 20 WPM.
Excellent verbal, written, organizational, and interpersonal communication skills.
Ability to multitask and work independently as well as within a team.
Comfortable speaking in front of groups and interacting with diverse communities.
Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications

At least 6 months of customer service or human services experience.
Experience working with low-income and diverse populations.
Background in community outreach, public speaking, education, marketing, or public relations.
Experience presenting information in a clear, engaging, and culturally appropriate manner.

Physical & Work Environment

Primarily office-based work environment.
Must be able to remain seated or stationary for extended periods.
Occasionally lift or carry items weighing up to 25 pounds.
Must be comfortable traveling to assigned offices and community events.

Background Check Requirements

Employment is contingent upon successfully completing a background screening, which includes:

Social Security Trace
National Criminal Records Search
National Sex Offender Registry Search
County/State Criminal Records Search
Federal Criminal Records Search
Office of Inspector General (OIG) Exclusions Check
General Services Administration (GSA) Excluded Parties List
Employment Verification
Education Verification
Motor Vehicle Record (MVR) Check

Interested in making a difference in your community? Apply today!

Join MMC Group and help individuals access the healthcare information and enrollment assistance they need.

\nCompany Description

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\n\r\n We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\n\r\n MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\n\r\n We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com \r\n\r\n Benefits with MMC Group\r\n MMC offers health insurance plans for our active candidates on assignment, including:\r\n\r\nMedical, dental, and vision coverage\r\nLife and disability insurance\r\nAdditional voluntary benefits\r\n\r\n\r\n Join MMC and enjoy the support of a team that values your well-being, both on and off the job.\r\n\r\n MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.\r\n\r\n Get started on your career journey today! Apply to become a part of the MMC Team!\r\n\r\n We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.