Job Description
Location: Bay Area, California
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Status: Full-Time, Exempt
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Type: Remote-Based, with regular on-site work and travel among hotel properties throughout Northern California
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Pay Range: $145,000 to $155,000 per year, plus performance-based incentive
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Reports To: CEO / President
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About Zenique Hotels
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Zenique Hotels is a Bay Area hospitality ownership and management company that combines operational excellence, exceptional guest experiences, and a people-first culture.
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We're one of the first hotel owner-operator groups to deploy autonomous AI agents across our portfolio. We use technology to answer guest calls, support reservations, and streamline operations so our teams can focus on what matters most: delivering memorable guest experiences. AI isn't a side project here. It's core to how we operate and how we intend to grow.
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The Opportunity
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Zenique is seeking a Regional Director of Operations to lead operational performance across its growing portfolio and support the company's transition back to self-managed hotel operations. This is a hands-on leadership role responsible for financial performance, guest satisfaction, operational consistency, and leadership effectiveness across multiple properties.
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The Future You’ll Help Build
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What sets this role apart is the opportunity to create Zenique’s operational playbook and build a genuinely AI-enabled hotel operation rather than inherit an established way of working. You’ll develop the systems, standards, and practices that will guide how our hotels operate as the portfolio grows.You'll lead the thoughtful integration of AI tools and autonomous agents into daily operations, helping define what modern, technology-forward hospitality looks like at Zenique in close partnership with the CEO.
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What You'll Own
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AI Enablement & Innovation
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- Lead the adoption of AI-enabled tools and autonomous agents across hotel operations, in partnership with Zenique's technology partners, treating AI as a core driver of performance.
- Translate operating needs into technology requirements, and build the SOPs, knowledge bases, and human escalation points that make AI-enabled services reliable.
- Monitor AI-enabled processes for accuracy, guest satisfaction, cost savings, and service quality, and coach hotel leaders to use automation and operational data effectively.
- Establish responsible-use standards that protect guest information, employee data, and service quality.
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Portfolio Operations & Oversight
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- Conduct regular property visits and operational reviews; identify risks and gaps and drive timely corrective action.
- Serve as the primary operational liaison between ownership, General Managers, brand representatives, and vendors.
- Support hotel openings, renovations, conversions, and transitions.
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Financial Performance
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- Own portfolio-level financial performance, including budgeting, forecasting, and business planning.
- Drive results across key metrics, including occupancy, ADR, RevPAR, GOP, and labor costs, developing action plans when performance falls short.
- Provide ownership with clear, timely reporting on portfolio performance and improvement opportunities.
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Guest Experience
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- Set and monitor portfolio-wide service standards and hold teams accountable for delivering them at every stage of the guest experience.
- Review guest satisfaction scores, reviews, and loyalty data; partner with GMs on sustainable service improvements.
- Balance technology and automation with the personal, human service that defines exceptional hospitality.
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General Manager Leadership & People
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- Recruit, onboard, coach, and evaluate General Managers; set clear goals, scorecards, and development plans.
- Build leadership capability in financial management, revenue strategy, operational discipline, and technology adoption.
- Partner with the Head of People Operations on staffing, succession planning, performance management, and a people-first culture.
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Brand Standards, Compliance & Risk
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- Ensure each hotel meets brand standards, franchise requirements, and company operating policies.
- Lead preparation for quality-assurance inspections and resolve brand deficiencies.
- Maintain internal controls and operational compliance related to safety, security, data privacy, and risk management.
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What We're Looking For
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- 10+ years of progressive hotel operations experience, including leadership of multiple properties or a complex full-service or select-service hotel.
- Prior experience as a Regional Director of Operations, Area Director, General Manager, or comparable multi-property hospitality leader.
- Experience overseeing hotels affiliated with Marriott, Wyndham, IHG or comparable brands.
- Strong command of hotel financials, including budgeting, forecasting, labor management, revenue strategy, and performance metrics.
- Demonstrated success improving profitability, guest satisfaction, and leadership effectiveness.
- Genuine curiosity about technology, with hands-on experience implementing hotel systems, automation, or AI-enabled tools, and the conviction that technology and great hospitality reinforce each other.
- Proven ability to coach and hold General Managers accountable while building trusted, collaborative relationships.
- Strong analytical, project-management, and change-management skills, with the ability to balance strategy and hands-on execution.
- Comfort in a fast-paced, entrepreneurial environment with evolving priorities.
- Ability to travel regularly among Northern California properties (approximately 20%), and to respond to urgent operational matters outside regular business hours when reasonably necessary.
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Benefits
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- Competitive compensation and benefits, plus a performance-based incentive opportunity.
- Flexible PTO and flexible work arrangements when not traveling to or working from hotel properties.
- Access to emerging AI and hotel technology solutions.
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Job Description Disclaimer
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This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may evolve based on business and operational needs.
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Equal Employment Opportunity and Accommodations
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Zenique Hotels is an equal opportunity employer and provides reasonable accommodations to qualified applicants in accordance with applicable law.