Job Description
Job DescriptionBenefits:
- Company parties
- Competitive salary
- Opportunity for advancement
Benefits/Perks
- Careers Advancement Opportunities
- Flexible Scheduling
- Competitive Compensation
Company / Position Overview
We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Automotive Technician 1 to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment.
Job Summary
- Deliver superior customer service as the first point of contact for service customers
- Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs
- Provide exceptional customer service that delivers repeat business
- Accurately document customer concerns and vehicle symptoms
- Create, manage, and update repair orders
- Communicate vehicle diagnostics and repair needs clearly to technicians
- Explain recommended repairs and maintenance services to customers
- Upsell necessary and recommended repairs and preventative maintenance ethically
- Provide timely status updates throughout the repair process
- Coordinate with technicians, vendors, and customers to ensure smooth workflow
- Schedule, confirm, and follow up on service appointments
- Maintain a professional appearance, positive attitude, and high energy
Qualifications
- Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician
- Strong automotive repair knowledge and technical understanding
- Excellent communication, sales, and customer service skills
- Proven service sales ability
- Proven ability to maintain 5-star customer satisfaction ratings
- Experience working with repair shop management software
- Comfortable using computers, texting, and digital communication tools
- Ability to work effectively in a team-oriented, process-driven environment
- Familiarity with diagnostic and testing equipment
- High school diploma or equivalent
- Energetic, positive team player, and reliable