Job Description
Job DescriptionIncident Management (IM) Support Engineer
Location: Costa Mesa, CA | Hybrid
Rate: $60-70/hr
Interview: Virtual
Experience: 5 years | Industry: Automotive / Connected Car / Telematics
Seeking an Incident Management Support Engineer to support a Connected Car & Telematics operations environment. The role will monitor production systems using Datadog, Dynatrace, Grafana, MaxGauge, and Elastic, identify anomalies, and lead end-to-end incident resolution.
Key Requirements:
- Strong experience in Incident Management / Operations with P1/P2 incident and bridge leadership.
- Hands-on experience with Connected Car, Telematics, TCU, OTA, Remote Services, and IoT.
- Experience with Datadog, Dynatrace, Grafana, MaxGauge, logs, metrics, and dashboards.
- Lead incident bridges, coordinate cross-functional teams, manage communications, SLAs, and post-incident RCA/CAPA.
- Knowledge of ITIL, Jira/ServiceNow, Confluence, Jenkins, and xMatters.
- Strong stakeholder communication and incident commander skills.
- Ability to analyze telemetry, logs, alerts, and time-series data.