Banquet Captain

Published: 6/14/2022

Job Description

Nestled in the rolling hills of San Martin, CordeValle is a luxury resort that takes pride in delivering world-class service and unforgettable experiences. We are committed to excellence, authenticity, and creating lasting memories for our members and guests. Our banquet team plays an essential role in bringing our vision to life through exceptional event service.

At CordeValle, we live by our Core Values: Committed, Authentic, Ambassador, Resourceful, and Excellent. These values guide everything we do and are the foundation of our culture.

We are seeking a Banquet Captain (Full-Time & Part-Time Available) to lead event service across a variety of functions, including corporate meetings, weddings, private events, and member gatherings. This role requires strong leadership, attention to detail, and the ability to anticipate guest needs in a luxury setting, while role modeling CordeValle’s Core Values. Candidates must have availability to work a flexible schedule including mornings, afternoons, evenings, weekends, and holidays based on event needs.

Key Responsibilities

Lead, supervise, and support banquet servers and bartenders during events
Ensure rooms are set up and broken down according to Banquet Event Orders (BEOs) and CordeValle service standards
Serve as the primary liaison with clients and event hosts, ensuring exceptional guest satisfaction
Coordinate closely with culinary and beverage teams for seamless execution
Train, coach, and motivate banquet staff in service excellence
Monitor staff performance, appearance, and adherence to policies
Ensure compliance with health, safety, and sanitation standards
Address and resolve guest concerns promptly and professionally
Complete post-event reporting and provide feedback to management

Job Requirement

- Previous experience as a Banquet Captain in a hotel, resort, or luxury event environment
- Minimum 2+ years of banquet/event service experience in an upscale or high-volume setting
- Proven leadership ability supervising banquet teams and executing complex events
- Strong communication, organization, and guest service skills
- Ability to lead calmly and effectively in a fast-paced, high-standard environment
- Professional appearance and polished demeanor consistent with luxury hospitality
- Solid knowledge of banquet service standards, food & beverage operations, and event flow
- Ability to lift and carry up to 40 lbs and stand/walk for extended periods
- Flexible availability including mornings, evenings, weekends, and holidays
- Food Handler and Responsible Beverage certifications (or ability to obtain)

Compensation

- Hourly base rate of $18.53 per hour
- Additional service fee per event averaging $20–$40 per hour

\nCompany Description

Nestled into the foothills of the Santa Cruz Mountains of Northern California, CordeValle is a luxury retreat in a picturesque setting between San Jose and the Monterey Peninsula. Renew your spirit at our 1,700-acre sanctuary blended into the harmony of the natural mountainside landscape that stretches along the inland coast. Infused with countryside charm and elegance, our Craftsman-style resort is a sanctuary of serenity, wellness, and extraordinary experiences.