Job Description
Job Description
Accounts Receivable / Shipping & Customer Support
Job Summary
We are seeking an experienced and detail-oriented Accounts Receivable / Shipping & Customer Support Specialist to join our team. This position is responsible for maintaining customer accounts, processing accounts receivable transactions, supporting shipping and invoicing activities, and assisting with general customer service and administrative tasks.
The ideal candidate will have strong attention to detail, excellent organizational skills, and a minimum of 5 years of relevant experience in accounts receivable.
Essential Duties and Responsibilities
- Maintain customer accounts and customer information in Sage 100
- Set up new customers and update customer pricing as needed
- Perform weekly collections and follow up on past-due accounts
- Process accounts receivable payments, including credit card and cash receipts
- Prepare and process bank deposits and remote deposits
- Review, prepare, and invoice daily shipments and Will Call orders
- Process credit card transactions
- Schedule and invoice truck shipments
- Schedule FedEx, USPS, DHL, and other shipments as needed
- Prepare and send invoices and proforma invoices to customers
- Prepare Certificates of Conformance, USMCA documents, Certificates of Origin, and other required documentation
- Review Bills of Lading (BOLs) and shipping documents for accuracy
- Maintain accurate daily sales records and prepare reports for management and sales staff
- Assist with customer service and order entry as needed
- Process and follow up on lost or damaged shipment claims
- Maintain and organize customer and supplier documentation
- Assist with maintaining company forms, catalogs, and website information
- Support Sage 100 and shipping system updates and related administrative tasks
- Perform other accounting, customer service, and administrative duties as assigned
Qualifications
- Minimum 5 years of relevant experience in Accounts Receivable
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Proficiency with Microsoft Office, particularly Excel and Outlook
- Experience with Sage 100 is preferred
- Experience with shipping platforms is a plus
- Ability to work independently while also working effectively as part of a team
Additional Requirements
- Employment is contingent upon successful completion of a background check
- Professional references are required; a minimum of three references will be requested
- References may be contacted as part of the hiring process
What We’re Looking For
We are looking for someone who is dependable, organized, detail-oriented, and comfortable taking ownership of their responsibilities. The successful candidate will be someone who can work independently, communicate effectively with customers and internal staff, and maintain accuracy while handling multiple daily tasks.
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid sick time
- Paid time off