Job Description
Job Description
We are seeking an experienced Automotive Service Advisor to join our independent repair shop as a key individual contributor on our dedicated service team. Reporting directly to the shop owner, you will act as the primary liaison between our customers and repair technicians, guiding clients through diagnosis and maintenance, explaining technical needs clearly, and preparing accurate cost estimates to ensure informed service decisions. This role is tailored for a customer-focused communicator to lead our weekend operations with a set schedule covering Friday, Saturday, and Sunday, delivering smooth service flow, invoice processing, and top-tier support during our busiest days.
Responsibilities
- Conduct customer intake and document vehicle service concerns.
- Perform vehicle inspections and communicate findings to customers.
- Prepare repair estimates covering recommended services.
- Schedule vehicle services and coordinate department workflow.
- Obtain customer authorization for repairs.
- Coordinate repair activities with technicians.
- Work weekends as needed to support shop operations.
Preferred Qualifications
- 1+ years of experience in automotive service advising.
- Valid driver's license.
- Parts and labor estimating experience.