Front Desk Associate

Job Description

Job DescriptionResponsibilities

Front Office / Reception

• Greet patients and provide a welcoming, professional experience.
  
  
• Answer incoming phone calls and assist patients with questions.
  
  
• Verify patient demographics and required documentation.
  
  
• Assist patients with completing registration and medical history forms.
  
  
• Maintain accurate patient records and electronic medical records (EMR).
  
  
• Communicate with patients, physicians, and clinical staff.
  
  
• Maintain an organized and professional reception area.
  
  

Medical Assistant / Clinical Support

• Assist with patient intake and rooming.
  
  
• Obtain and document vital signs.
  
  
• Review patient medical history and medication lists.
  
  
• Assist with pre-operative patient preparation.
  
  
• Maintain patient charts and ensure required paperwork is complete.
  
  
• Assist clinical staff with day-to-day patient care needs.
  
  
• Maintain cleanliness and organization of clinical areas.
  
  
• Follow all HIPAA, infection control, and patient confidentiality guidelines.
  
  

Qualifications

• Fluent in English and Spanish (required).
  
  
• Previous medical office, medical assistant, or healthcare experience preferred.
  
  
• Strong verbal and written communication skills.
  
  
• Excellent customer service and interpersonal skills.
  
  
• Ability to multitask and prioritize responsibilities.
  
  
• Strong organizational skills and attention to detail.
  
  
• Professional demeanor and positive attitude.
  
  
• Ability to work independently and as part of a team.
  
  
• Knowledge of medical terminology and EMR systems preferred.
  
  
• Medical Assistant certification preferred but not required, subject to applicable California requirements.