Bilingual Patient Service Representative

Job Description

Job Description

About the Role

California Surgical Specialists is hiring a full-time Phone Operator / Patient Coordinator. You'll be the first voice our patients hear: you'll answer calls, schedule appointments and get every caller to the right person quickly and kindly.

We are a growing surgical practice with offices in Upland and Glendora, serving patients across the Inland Empire and San Gabriel Valley. This role is central to keeping hold times short and patients well cared for from their first call.

What You'll Do

• Answer a high volume of inbound calls for both offices on RingCentral, and return voicemails and callback requests the same day
• Schedule, reschedule and confirm new patient, follow-up and post-op appointments in AdvancedMD
• Collect demographics, insurance information and referral details from new patients before their visit
• Verify insurance eligibility and check for HMO/IPA referral authorizations before appointments
• Route clinical questions, surgery scheduling calls and billing questions to the right team member, with clear messages
• Answer common patient questions about office locations, hours, what to bring and how to prepare
• Make reminder and confirmation calls, and follow up on no-shows and cancellations to rebook
• Receive and process incoming referrals from referring physicians' offices
• Support the front desk with check-in when needed
• Protect patient privacy and follow HIPAA on every call

What You Bring

Required

• 1+ year of call center, front desk or patient scheduling experience, preferably in a medical office
• Warm, patient and professional phone manner, including with upset or confused callers
• Ability to handle many calls at once while typing accurate notes
• Basic understanding of insurance types: HMO, PPO, Medicare and Medi-Cal
• Comfort with computers, practice management software and multi-line phone systems
• Reliable attendance and punctuality, since phone coverage depends on every shift being filled
• High school diploma or equivalent

Preferred

• Bilingual English/Spanish (strongly preferred)
• Experience with AdvancedMD and RingCentral
• Knowledge of medical terminology
• Experience with a surgical or specialty practice

\nCompany Description

California Surgical Specialists is a growing surgical practice dedicated to providing high-quality, compassionate care to patients across the Inland Empire. Our Upland office is looking for a friendly, organized, and dependable Front Desk Receptionist to be the first point of contact for our patients and help keep the clinic running smoothly.

Company Description

California Surgical Specialists is a growing surgical practice dedicated to providing high-quality, compassionate care to patients across the Inland Empire. Our Upland office is looking for a friendly, organized, and dependable Front Desk Receptionist to be the first point of contact for our patients and help keep the clinic running smoothly.