Customer Billing Analyst (cur_1_130643@curatelyai.net)

Published: 6/14/2022

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Billing Analyst

Location: Irwindale, CA

Duration: 15 Months

Pay Range: $40-$47/hr. on W2

Job Description:

Education Requirement: Bachelor's Degree

Day-to-Day Responsibilities/Workload:

This position is responsible for receiving and validating enrollment forms from account managers, submitting eligible customers to a third party supplier for enrollment, and confirming enrollment status back to stakeholders.

This position will also be a subject matter expert for the pilot’s automated enrollment and billing platform and will be responsible for pulling data from the platform, ensuring its accuracy, and working with the third party platform provider to report bugs/errors, make enhancements, and maintain the system. The role also includes overseeing manual enrollment processes for Automation Service Providers, maintaining detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters), and tracking billing status. This role will also manage manual customer payments and facilitate payments to contractors and other third parties.

Required Skills/Attributes:

Proficiency with analytical tools such as Excel, Access or other similar tools for tracking and reporting
Ability to understand and conduct payment processing and reconciliation
Ability to follow and improve upon business processes
Strong attention to detail to validate information on forms is correct
Experience with manual data entry
Ability to coordinate with internal teams and external stakeholders
Excellent written and verbal communication skills
Strong organizational and time management skills to handle high-volume tasks during ramp-up periods

Education Requirement: BA/BS Degree in Business, Economics, Marketing, or related discipline

Minimum Years of Experience: Four or more years of experience with business analysis

Desired Skills/Attributes:

Experience with customer programs and billing in a utility or similarly regulated environment

Familiarity with SAP billing and/or payment systems
Experience using advanced analytical tools such SAS, Power BI or other similar tools.
Experience working with budgets.
Experience creating and using pivot tables, charts, and graphs and the ability to work with larger datasets (e.g., containing data for several hundred thousand accounts).
Proficiency identifying trends in complex data and arriving at solutions rooted in information.
Comfort working in a fast-paced, deadline-driven environment
Demonstrates strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.