Job Description
Job Description
We are looking for a solutions-oriented, bilingual (English & Spanish) Customer Support Specialist to join our team. In this role, you will be the voice of our brand—turning complex customer challenges into seamless, positive experiences. If you love problem-solving, thrive in a dynamic environment, and are passionate about helping people.
Key Responsibilities
- Respond to customer inquiries via email and phone with speed, empathy, and efficiency.
- Troubleshoot and resolve complex customer challenges, including shipping delays, product inquiries, missing packages, and billing issues.
- Own unresolved issues by collaborating with internal departments and following up to ensure total customer satisfaction.
- Maintain a deep understanding of our product line, promotions, and company policies to confidently assist customers.
- Act as a trusted advisor, suggesting the right products tailored to each customer’s unique needs.
Requirements
- 2–3 years of dedicated experience in customer service or support roles.
- Fully bilingual in English and Spanish.
- Experience navigating customer service software, ticketing systems, or CRM tools.
- High school diploma or equivalent required (a college degree is a major plus).
- Natural empathy, exceptional communication skills, and a knack for critical thinking and problem-solving.
\nCompany Description
We're here to make people happy by creating innovative and easy-to-use pool products that help everyone enjoy their pools.
Company Description
We're here to make people happy by creating innovative and easy-to-use pool products that help everyone enjoy their pools.