Job Description
Job Description
The Project Manager is responsible for ensuring that projects will be completed to customer quality standards and on time.
- Creates, maintains, and improves company relationships with customers.
- Maintains adequate records of all accounts. Follows up on customers’ projects on a timely basis.
- Supervises assigned customer projects from sale through shipping.
- Insure the timely completion of all assigned projects.
- Continue to develop revenue opportunity with such accounts
The principal duties of this position shall consist of, but not limited to, the following:
- Meet customer deadlines on completion of projects.
- Maintain responsibility for all jobs from their receipt from sales through invoicing.
- Assist Sales and Production personnel as requested by management
- Maintain cost restraints within the scope of the project
Obtain specific information on quoting and completing projects, such as outside printing or bindery requirements.
- Maintain and communicate project process/completion information as required by other departments. Ensures that all orders are processed in a timely manner and in compliance with internal policies.
- Ensuring that the relationships the company has with existing and potential new accounts are maintained by anticipating the customer’s needs, resolving concerns and complaints, and by providing appropriate technical support.
- Ensure prompt delivery and invoicing (within 24 Hours), of completed jobs
- Act as a liaison between the customers and ensure that the customers’ expectations are met while maintaining goodwill for future business.
- Understands that CLIENTS ARE OUR FIRST PRIORITY and that each Project be treated with that in mind.
- Perform any other duties as may be required, from time to time.