Job Description
Job Description
Position Title - Student Services Assistant I
Duration - 3 months
Schedule - 8:30am–5pm (37.5 hrs/week, 30-min lunch), some coverage during finals includes one Saturday with extended hours
Location - Los Angeles, CA 90089
Overview:
- Coordinate day-to-day operations of the OSAS Testing Center to support students with disabilities by ensuring equal access and accommodations.
- Provide frontline customer service to students, faculty, and staff, manage confidential records, and assist with academic integrity monitoring and office upkeep.
- Responsible for clerical tasks, maintaining reception and testing areas, and collaborating within a highly adaptive and inclusive team setting.
Key Duties & Responsibilities:
- Serve as first point of contact for testing-related questions and accommodations
- Maintain and update confidential student records (AIM database; FERPA compliance)
- Respond to inquiries via phone, email, and in-person; refer as appropriate
- Facilitate test check-in/check-out, preparation, and monitor exams
- General clerical tasks: copying, scanning, filing, records management
- Provide coverage for reception and front desk, including staff absences
- Assist with projects such as notetaking services and Alt Text conversion
- Maintain office equipment, supplies, security, and cleanliness
- Collaborate with diverse university populations and adapt to varied team duties
Essential Skills:
- Proficiency in Microsoft Office Suite, email (Outlook), and basic/intermediate technology skills
- Ability to learn the AIM database for student records
- Strong customer service, organizational, communication, and problem-solving skills
- Ability to prioritize, handle high traffic, and remain productive under pressure
- Comfort working with students with visible/invisible disabilities in a fast-paced environment
Preferred Experience:
- Bachelor’s degree required
- Experience in higher education settings, especially student affairs, disability services, or testing centers
- Familiarity with ADA compliance and accessibility services
- Administrative/customer service background managing confidential records and complex scheduling
- Experience supporting students with disabilities
Ideal Candidates:
- Those with higher education experience, particularly in student services/affairs
- Candidates who excel in multitasking, communication, and collaboration
- Tech-savvy individuals comfortable with office software and databases
- Applicants passionate about inclusivity, support, and working in adaptive team settings