Patient Intake Coordinator

InSync Consulting Services

Ukiah, CA 95482, USA

Published: 6/14/2022

Healthcare

Full Time

Job Description

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Required Experience: Epic experience required

Position Overview

We are seeking a detail-oriented and organized Intake Coordinator – Clinical (Home Care) to support patient access, care coordination, scheduling, and authorization processes. This role serves as a key point of contact between patients, physicians, scheduling teams, and internal departments to ensure patients receive timely access to services.

The ideal candidate has prior healthcare experience, hands-on experience with Epic, strong communication skills, and the ability to manage sensitive patient and financial information with professionalism and discretion.

Key Responsibilities

Coordinate and schedule patient care for wellness programs, ensuring accurate and timely scheduling.
Facilitate communication between patients, scheduling staff, physicians, physician offices, and internal departments.
Respond to telephone inquiries regarding physician referrals and provide front desk coverage as needed.
Maintain and update patient scheduling databases and related documentation using Epic and other applicable systems.
Collaborate with Patient Financial Services (PFS) to ensure required authorizations are obtained in accordance with established policies and procedures.
Submit documentation for retroactive authorizations, file appeals, and assist with resolving service denials as appropriate.
Help resolve patient access challenges related to scheduling, service authorization, and care coordination.
Develop monthly wellness newsletters, update website content, and create promotional flyers.
Participate in training and ongoing departmental activities.
Handle confidential patient, medical, and financial information in accordance with applicable policies and procedures.
Perform other related duties as assigned by department leadership.

Qualifications

High school diploma or GED preferred.
Associate or technical degree, or an equivalent combination of education and related experience, preferred.
Two years of healthcare experience preferred.
Previous Epic experience required.
Familiarity with healthcare scheduling, patient referrals, and authorization processes preferred.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and resolve issues professionally and efficiently.
Ability to maintain confidentiality when handling sensitive patient and financial information.

Ideal Candidate

The ideal candidate is a proactive, patient-focused professional with Epic experience who can coordinate multiple tasks, communicate effectively with patients and healthcare providers, and navigate scheduling and authorization challenges to support timely access to care.

\nCompany Description

InSync is a national staffing firm specializing in education, healthcare, and non-clinical placements. InSync is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Disabled Veteran Business Enterprise (DVBE). These certifications reflect our commitment to accountability, regulatory compliance, and high standards of Service.