Sales Concierge

Job Description

Job Description

Product Concierge – Acura of Los Angeles Westside

Location: Westfield Culver City Mall

Acura of Los Angeles Westside is growing and seeking enthusiastic, detail-oriented individuals to join our team as Product Concierges. This is the perfect opportunity for those who love connecting with people, sharing product knowledge, and creating a luxury guest experience—without the pressure of high-pressure sales quotas.

What You’ll Do

As a Product Concierge, you’ll be the go-to expert for our guests—helping them explore our vehicles, understand their features, and feel confident in their purchase decision. Your focus will be on education, hospitality, and trust-building rather than pushing for a sale.

Your responsibilities will include:

• Greeting and engaging guests in a friendly, professional manner.

• Learning each guest’s needs and helping them explore vehicles that fit their lifestyle.

• Demonstrating vehicle features and technology in the showroom and during test drives.

• Explaining Acura benefits, warranties, and ownership perks.

• Assisting guests during delivery—setting up Bluetooth, navigation, driver assist settings, and other features.

• Following up post-delivery to answer questions and ensure satisfaction.

• Coordinating with the Sales team to transition guests smoothly from introduction to purchase.

• Keeping up-to-date on all Acura models, trims, and technology.

• Supporting special events, product launches, and showroom presentations.

Qualifications

We’re looking for someone who is:

• Passionate about customer service and luxury experiences.

• Comfortable speaking with people in person, over the phone, and online.

• Tech-savvy and eager to learn vehicle features and digital tools.

• Organized, professional, and dependable.

• Able to multitask in a lively, guest-focused environment.

• Bilingual in Spanish/English strongly preferred.

• At least 18 years old with a valid driver’s license and clean driving record.

• Previous customer service, hospitality, or retail experience preferred—but not required. Automotive experience is a plus.

Physical Demands

• Standing and walking for extended periods.

• Using hands and arms frequently for demonstrations.

• Occasional bending, stooping, or lifting up to 50 lbs.

• Reasonable accommodations available for individuals with disabilities.

What We Offer

• Guaranteed hourly wage (no commission pressure)

• Paid training & career development opportunities

• Medical, dental, vision, and other benefits for eligible team members and dependents

• 401(k) with company match

• Paid time off and holidays

• Partial cell phone reimbursement

• Employee discounts

• Fun, supportive work environment in a luxury dealership setting

About Us:
Acura of Los Angeles Westside is LA’s newest luxury automotive destination, located inside the Westfield Culver City Mall. We are redefining the luxury guest experience with a focus on personalized service and hospitality.

Acura of Los Angeles Westside is an Equal Opportunity Employer and celebrates diversity in our team.

Ready to help guests fall in love with their next Acura? Apply today and join a dealership that values expertise, integrity, and customer care over high-pressure tactics.

If you’d like, I can also create a shorter, job-board-optimized version of this posting that will attract more candidates on Indeed, LinkedIn, or ZipRecruiter. That version would be punchier and mobile-friendly while keeping the luxury tone.

Here’s your revised posting transformed from Sales Consultant to Product Concierge for Acura of Los Angeles Westside, with a stronger focus on guest experience, product expertise, and relationship-building rather than commission-driven sales pressure:

Product Concierge – Acura of Los Angeles Westside

Location: Westfield Culver City Mall

Acura of Los Angeles Westside is growing and seeking enthusiastic, detail-oriented individuals to join our team as Product Concierges. This is the perfect opportunity for those who love connecting with people, sharing product knowledge, and creating a luxury guest experience—without the pressure of high-pressure sales quotas.

What You’ll Do

As a Product Concierge, you’ll be the go-to expert for our guests—helping them explore our vehicles, understand their features, and feel confident in their purchase decision. Your focus will be on education, hospitality, and trust-building rather than pushing for a sale.

Your responsibilities will include:

• Greeting and engaging guests in a friendly, professional manner.

• Learning each guest’s needs and helping them explore vehicles that fit their lifestyle.

• Demonstrating vehicle features and technology in the showroom and during test drives.

• Explaining Acura benefits, warranties, and ownership perks.

• Assisting guests during delivery—setting up Bluetooth, navigation, driver assist settings, and other features.

• Following up post-delivery to answer questions and ensure satisfaction.

• Coordinating with the Sales team to transition guests smoothly from introduction to purchase.

• Keeping up-to-date on all Acura models, trims, and technology.

• Supporting special events, product launches, and showroom presentations.

Qualifications

We’re looking for someone who is:

• Passionate about customer service and luxury experiences.

• Comfortable speaking with people in person, over the phone, and online.

• Tech-savvy and eager to learn vehicle features and digital tools.

• Organized, professional, and dependable.

• Able to multitask in a lively, guest-focused environment.

• Bilingual in Spanish/English strongly preferred.

• At least 18 years old with a valid driver’s license and clean driving record.

• Previous customer service, hospitality, or retail experience preferred—but not required. Automotive experience is a plus.

Physical Demands

• Standing and walking for extended periods.

• Using hands and arms frequently for demonstrations.

• Occasional bending, stooping, or lifting up to 50 lbs.

• Reasonable accommodations available for individuals with disabilities.

What We Offer

• Guaranteed hourly wage – $20 to start (no commission pressure)

• Paid training & career development opportunities

• Medical, dental, vision, and other benefits for eligible team members and dependents

• 401(k) with company match

• Paid time off and holidays

• Partial cell phone reimbursement

• Employee discounts

• Fun, supportive work environment in a luxury dealership setting

About Us:
Acura of Los Angeles Westside is LA’s newest luxury automotive destination, located inside the Westfield Culver City Mall. We are redefining the luxury guest experience with a focus on personalized service and hospitality.

Acura of Los Angeles Westside is an Equal Opportunity Employer and celebrates diversity in our team.

Ready to help guests fall in love with their next Acura? Apply today and join a dealership that values expertise, integrity, and customer care over high-pressure tactics.