Job Description
Job DescriptionWe are looking for a Customer Service Representative to support clients with transportation and shipping-related needs in Corona, California. This Long-term Contract position is ideal for someone who brings a service-driven approach and can manage customer communication, documentation, and order activity with accuracy. The role requires strong follow-through, comfort working across multiple systems, and the ability to keep pace in a busy operations environment while maintaining a positive customer experience.
Responsibilities:
• Deliver responsive support to customers by handling questions related to transportation services, shipment activity, and account needs.
• Prepare, verify, and update shipping records and related paperwork to ensure accuracy and compliance with operational requirements.
• Provide timely communication on order progress, delivery status, and service updates through inbound and outbound customer contact.
• Investigate service concerns and work toward prompt, detail-oriented resolution that protects the customer experience.
• Partner with operations and other internal teams to help keep freight movement on schedule and documentation aligned.
• Enter and maintain detailed information in company systems, ensuring records remain current, complete, and easy to track.
• Manage order entry and customer interactions across phone and digital channels while balancing multiple priorities throughout the day.
• Represent the organization with a strong customer-focused mindset during every customer interaction.• Prior experience in customer service within logistics, transportation, trucking, or supply chain environments.
• Demonstrated ability to communicate clearly and effectively with customers by phone, email, and other business channels.
• Strong attention to detail with the ability to manage documentation and data entry accurately.
• Comfortable handling inbound and outbound calls in a fast-moving service setting.
• Ability to organize competing tasks effectively and adjust priorities as business demands change.
• Solid computer skills, including experience working in multiple platforms at once.
• Familiarity with Microsoft Office and general business software preferred.
• Customer-focused attitude with strong attention to detail and dependable follow-through.