Job Description
Job DescriptionWe are looking for a customer-focused Contact Center Representative to support service operations in Los Angeles, California. This Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with professionalism, and delivers timely assistance across phone-based channels. The individual in this role will help customers with service inquiries, process information accurately, and contribute to a responsive, positive support experience.
Responsibilities:
• Respond to incoming customer calls with professionalism, providing clear information and effective support.
• Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding issues.
• Enter orders and customer information into internal systems with a high level of accuracy.
• Assist customers with questions, concerns, and service-related needs while maintaining a helpful and courteous approach.
• Document call activity, updates, and resolutions thoroughly to support service continuity.
• Manage multiple customer interactions efficiently while meeting quality and response expectations.• Previous experience in a contact center or customer service environment.
• Ability to handle inbound and outbound calls in a fast-paced setting.
• Experience with order entry and maintaining accurate customer records.
• Strong verbal communication and active listening skills.
• Proficiency in delivering detail-oriented customer support and resolving routine issues.
• Ability to stay organized, multitask, and work reliably in a contract role.