Field Operations Manager

Published: 6/14/2022

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
**This is an in-person position with the expectation that you will be onsite in Bayview, CA 3-5 days per week.**
What You’ll Do:
<ul>
<li>Ensure operational excellence and an unbelievable customer experience</li>
<li>Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times</li>
<li>Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations</li>
<li>Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise</li>
<li>Respond to driver feedback and live customer issues</li>
<li>Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth</li>
<li>Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.</li>
</ul>
Who You Are:
<ul>
<li>A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.</li>
<li>A self-starter who is comfortable taking on a high level of responsibility</li>
<li>A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.</li>
<li>A team-focused individual that takes ownership of their work and pride in their team's success.</li>
<li>Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.</li>
<li>An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.</li>
<li>Willing to wear multiple hats and contribute on projects of all types</li>
<li>Fluent in English, additional languages a plus</li>
<li>Based in the Oakland or SF area can easily commute between operations at least 3-5 times a week</li>
<li>Experienced in managing (including scheduling) a team is a plus</li>
<li>Taking initiative and owning new projects</li>
<li>Comfortable with ambiguity and evolving / adapting as conditions change</li>
<li>Experienced in managing projects with multiple stakeholders is a plus</li>
<li>Bachelor’s degree is a plus</li>
</ul>
Compensation and Benefits:
<ul>
<li>Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.</li>
<li>Salary Range: $65,000 - 75,000 / year. </li>
<li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.</li>
</ul>
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 
Via is an equal opportunity employer.