Job Description
Job Description
Position Title: Customer Service Representative
Location: San Diego, CA 92154
Duration: 6 months
Work Schedule: 8:00am to 6:00pm (weeks of training might be slightly different)
CUSTOMER SERVICE REPRESENTATIVE
This is a call center environment, where the Customer Service Representative will take a high volume of incoming calls to support our customers on the SR125 Toll Road and the I-15 Express Lanes.
Responsibilities for this position include, but are not limited to:
- Provide prompt, courteous, and helpful assistance to customers that results in a lasting positive impression of SANDAG, the toll road, and the express lanes.
- Educate and inform customers about promotional offers; actively market FasTrak transponder accounts and distribute information to interested customers.
- Respond to a broad range of inquiries from customers related to payment of tolls, pre-paid FasTrak accounts, and general questions about the toll road and the express lanes; most customer interaction is by telephone, as well as in person, via email or mail.
- Contact and provide information to customers about toll amounts due; educate customers about payment options; prepare collection notices for overdue account balances; diffuse difficult customer situations and facilitate account resolution.
- Review trips made by non-FasTrak account holders to determine monthly toll charges; prepare billing statements; process customer transactions including payments made by credit card, personal check, or cash.
- Maintain accurate account information and records of customer communications using a Customer Relationship Management (CRM) software; maintain the confidentiality, and integrity of customer data.
- Assemble welcome kit and account materials; refurbish and test transponders.
To be considered for this position, you should have: [ Skills, Education, or Experience]
- Candidates should possess a high school diploma or equivalent and two years of recent experience in a customer service environment. Key qualifications for these positions include:
- Experience working in a high-volume, professional call center environment, answering inbound and conducting outbound customer service calls.
- Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult or hostile customer interactions is desirable.
- Experience maintaining customer account records in an electronic database; experience researching account information and providing accurate responses to customer questions; ability to explain information clearly and concisely.
- Experience processing account payments, including credit card and cash transactions; ability to perform mathematical calculations.
- Experience performing data entry tasks with a high degree of speed and accuracy.
- Knowledge of telephone etiquette; excellent verbal and written communication skills, including appropriate use of the English language; ability to write emails and draft routine correspondence; Spanish language skills are desirable.
- Demonstrated computer software proficiency using the Microsoft Office Suite and conducting Internet research; experience with call center/CRM software applications is desirable.
- Candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment.
\nCompany Description
About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Company Description
About US:\r\nTryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.\r\n\r\nFounded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!\r\n\r\nTryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.