Project Manager (ServiceNow ITSM Implementation)

Job Description

Job Description Job Title Project Manager (ServiceNow ITSM Implementation) Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities
Overall delivery ownership: single accountable point of contact for the CalHFA engagement, including a documented backup/deputy PM hierarchy so coverage is never interrupted.
" Project planning: build and maintain the full project plan (milestones, risks, dependencies, timeline) from kickoff through Go-Live (target January 4, 2027) and post-launch stabilization.
" Governance & reporting: run weekly status reporting to CalHFA stakeholders, own the RAID log, and coordinate all CalHFA-facing communication exclusively through the designated procurement/project channel.
" Cross-functional coordination: align Architect, BA, Technical Lead, Integration Lead, QA Lead, AI/Automation Specialist, Data Migration Lead, and Training/OCM Lead against a single schedule and budget.
" Roadmap ownership: deliver the 12 36 month vendor roadmap, phased/pilot/full deployment plan, and post-implementation support SLAs, escalation paths, and quarterly roadmap reviews. Skill set info Required Qualifications Mandatory
10 years IT project management; 5 years leading ServiceNow implementations
" Minimum 5 years managing full-lifecycle ServiceNow implementation projects (ITSM/ITOM/CSM), including at least one project for a California state, county, or municipal government agency.
" Prior project delivery experience with a U.S. public-sector / government agency client (state or federal), including familiarity with public procurement processes, RFP-driven delivery, and government reporting cadence.
" PMP (or equivalent) certification.
" Demonstrated experience running structured platform demonstrations, scripted proof-of-concept (POC) engagements, and formal go/no-go evaluations for a client selection committee.

Preferred Qualifications
" ITIL v4 Foundation certification.
" Experience with agencies operating under FedRAMP or similarly regulated compliance environments.
" Familiarity with California housing finance, banking, or similarly regulated financial-services agencies. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid