Application Support Coordinator

Job Description

\n \n Siras Support Coordinator\n \n \n \n \n \n \n \n \n \n \n \n \n \n

Full-Time | Non-Exempt | Hybrid | $28-38/hour

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We are seeking a customer-focused Application Support Coordinator to support educational partners through platform assistance, troubleshooting, training, and user support. This role serves as a subject matter expert on workflows and management processes while helping clients maximize platform effectiveness, maintain data integrity, and meet compliance requirements.

\n If you are a detail-oriented and service-driven professional who enjoys helping clients solve problems, learn new systems, and improve operational outcomes, this Application Support Coordinator would be ideal. You can confidently support both technical and non-technical users, communicate complex information clearly, and thrive in a collaborative environment focused on client success.

Key Responsibilities\n

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• Provide responsive support for platform users, resolving technical, access, configuration, and data-related issues.

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• Manage and prioritize support requests while delivering exceptional customer service.

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• Conduct user onboarding, platform demonstrations, and training sessions for new and existing clients.

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• Guide users on platform functionality, workflow best practices, data quality, and compliance-related requirements.

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• Review and validate client data, identify issues, and recommend solutions.

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• Create and maintain user guides, knowledge-base articles, training materials, and support documentation.

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• Participate in software testing, implementation projects, product enhancements, and system integrations.

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• Collaborate with internal teams to improve support processes and overall client experience.

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Qualifications\n

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• Associate’s or bachelor’s degree in information technology, education, business administration, or a related field preferred.

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• 3+ years of experience supporting K-12 educational organizations, school districts, county offices of education, charter schools, or related entities.

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• Knowledge of IEPs, special education processes, and applicable compliance requirements.

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• Experience working with data validation, data quality reviews, and large datasets.

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• Proficiency with Microsoft Office and Google Workspace.

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#LI-EM1 #INAUG2026 #LI-onsite

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