Job Description
Job Description
Job Summary
We are seeking a Customer Service Representative for a direct hire opportunity in Santa Ana, CA. This role is ideal for a customer-focused professional with 3-5 years of experience supporting customers, resolving service issues, processing orders, and maintaining accurate communication records.
The Customer Service Representative will serve as a key point of contact for customers, helping ensure timely responses, accurate information, and a positive service experience. This opportunity offers the chance to work in a professional manufacturing environment where teamwork, communication, attention to detail, and customer satisfaction are valued.
This is a strong fit for someone who enjoys problem-solving, working cross-functionally, and building trusted customer relationships while contributing to a stable and service-driven organization.
Key Responsibilities
- Respond to customer inquiries by phone, email, or in person regarding products, services, orders, billing, and account information.
- Enter, update, and maintain accurate records of customer interactions, complaints, orders, payments, and actions taken.
- Resolve customer service or billing concerns by researching issues, coordinating solutions, processing adjustments, and following up as needed.
- Process orders, cancellations, returns, invoices, deposits, payments, or billing arrangements according to company procedures.
- Escalate unresolved customer concerns to the appropriate internal departments for review, investigation, and resolution.
- Confirm that customer issues have been properly addressed and that appropriate changes or corrections have been completed.
Compensation and Benefits
- Pay range: $25 to $30 per hour.
- Job type: Direct hire.
- Location: Santa Ana, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.