Job Description
Job Description
Job Title: Call Center Representative
Duration: 3+ months
Location: 8520 Tech Way, Suite 200, Sharp Health Plan 92123
Note: Work is ONSITE. Local candidates only. Candidates outside of SDO must state on coversheet that they are willing to travel to/from SDO for work. Include attached CCRI New Hires Requirements with profile. Must be flexible to work all schedules to help with business needs. 6-8 weeks of training M-F 8:30am-5pm PST. Hours of operation are 7 days a week from 7am to 8pm, including evenings, weekends, and holidays. 8-hour schedule will fall between these hours.
Position Purpose:
Responsible for quality communication between Sharp Health Plan and plan members, providers, employer groups, internal departments and external agencies.
Customer Care
Must be customer focused and maintain a high level of knowledge regarding Sharp Health Plan benefits and procedures.
Uses knowledge and judgment to select appropriate resources for assisting callers.
Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution
Responsible for accurate problem solving.
Researches and resolves concerns.
Skills:
Minimum of one year customer service experience.
Call Center experience preferred.
Ability to participate in the activities of the customer service area.
Superior interpersonal skills.
Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
Basis computer and writing skills.
CA Certifications and Licensure: Medical Office Certification to include Medical Technology, preferred.
Education: High School diploma or equivalent required
\nCompany Description
Tek Ninjas is a leading staffing and workforce solutions company connecting top talent with organizations across Information Technology, Healthcare, Life Sciences, Engineering, and Professional Services. We partner with Fortune 500 companies, healthcare systems, government agencies, and emerging businesses to deliver highly skilled professionals for contract, contract-to-hire, and direct hire opportunities.
At Tek Ninjas, we believe people are the foundation of success. We foster a collaborative, inclusive, and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact. Our commitment to innovation, integrity, and excellence drives everything we do, helping both our clients and employees achieve their goals.
Whether you're looking for your next career opportunity or seeking exceptional talent, Tek Ninjas is dedicated to building lasting partnerships and delivering outstanding results.
Company Description
Tek Ninjas is a leading staffing and workforce solutions company connecting top talent with organizations across Information Technology, Healthcare, Life Sciences, Engineering, and Professional Services. We partner with Fortune 500 companies, healthcare systems, government agencies, and emerging businesses to deliver highly skilled professionals for contract, contract-to-hire, and direct hire opportunities.\r\n\r\nAt Tek Ninjas, we believe people are the foundation of success. We foster a collaborative, inclusive, and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact. Our commitment to innovation, integrity, and excellence drives everything we do, helping both our clients and employees achieve their goals.\r\n\r\nWhether you're looking for your next career opportunity or seeking exceptional talent, Tek Ninjas is dedicated to building lasting partnerships and delivering outstanding results.