Job Description
Job Description
At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last-mile delivery at multifamily properties and offices, or click-and-collect orders in retail, we find the best solutions for our customers and ensure their success.
We are seeking a new Sales Enablement & Solutions Lead for Access Control to join our rapidly growing team!
As the Sales Enablement & Solutions Lead, you will make Access Control easy to sell, easy to scope, and easy to deliver. This role is the bridge between Access Control product/engineering/operations and the Multi-Family Sales & Marketing teams - translating a technical hardware platform into clear sales materials, repeatable solutions, and in-the-room and on-call support that helps reps close the right deals with the right configurations the first time.
This team member is more sales partner than engineer. The right person spends ~60% of their time on sales enablement, GTM operations, and field-facing materials, and ~40% on direct deal support, pre-sale technical validation.
What You'll Do:
- Be the operational and technical backbone for Access Control sales — primary attachment to MF Sales, with extension into the broader HSI Sales motion (VAR, ISS, key accounts) as Luxer Access scales.
- Partner closely with Marketing, Product, Engineering, and Install/Operations to drive clarity, consistency, and win rates.
Sales Enablement & Onboarding
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Build and own the Access Control sales onboarding curriculum - from product fundamentals (NTX700 controller, Intercom ID, supported lock hardware, network/power requirements) to discovery, scoping, and objection handling.
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Run recurring enablement sessions (Sales new-hire boot camps, monthly product updates, deep-dives on edge cases) and certify reps (VAR and ISS as needed) on Access Control fluency.
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Partner with Value-Added Reseller (VAR) Sales leadership to ramp new sellers and channel partners faster than the current baseline.
Sales Materials, Tools & Job Aids
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Build and maintain the Access Control sales toolkit: pitch decks, one-pagers, ROI calculators, site-readiness checklists, scoping worksheets, competitive battle cards, and FAQ libraries.
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Translate engineering and product documentation into clear, sales-usable assets so our reps don't have to interpret spec sheets in front of a customer.
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Own version control and ensure the field always has the current, approved materials.
GTM Strategy & Sales Operations
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Partner with Sales and Marketing leadership to operationalize the Access Control Go-to-Market plan - segmentation, ideal customer profile, target verticals, and sales plays.
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Improve sales process consistency in CRM (Zoho): stage definitions, exit criteria, required fields, and the data needed for accurate forecasting on Access Control pipeline.
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Surface field intelligence - won/lost reasons, pricing pressure, configuration trends - back to Product and Marketing to inform roadmap and positioning.
Deal Support & Solutions Engineering
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Join sales calls, walk-throughs, and customer technical reviews as the Access Control subject-matter expert.
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Validate that proposed configurations are technically sound: power path, network requirements, lock hardware compatibility, environmental fit, code/UL294 considerations, and biometric compliance flags by jurisdiction.
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Stay engaged through project install, not just scoping. Partner install team / installer to confirm what was sold is what gets installed — and installed correctly. On GC- and PM-coordinated projects: configuration sign-offs, site briefings, and documented hand off notes so the project lead can spot drift and scope creep.
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Quarterback escalations to Engineering and Operations when a deal falls outside standard scope, and document the resolution back into sales playbooks.
Cross-Functional Alignment & Hand Offs
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Ensure clean, data-rich hand offs from Sales to Install/Project Management - site readiness confirmed, scope locked, surprises minimized - to support first-time-right delivery.
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Align with Engineering, Produ