Clinic Assistant (Front Desk) / Phlebotomist

Job Description

Job DescriptionBenefits:

• Flexible schedule

Innovative Medical Group is seeking a warm, dependable, and service-oriented Front Desk Receptionist/Phlebotomist to join our growing clinical team. This role is ideal for someone who is eager to begin their career in healthcare, learns quickly, and thrives in a fast-paced environment where patient care and professionalism come first.

About the Role


The Front Desk Receptionist is often the first point of contact for our patients, families, and community partners. We are looking for someone who can create a positive first impression, support smooth clinic operations, and help patients feel cared for from the moment they walk in or call.

This position plays a key part in keeping the front office organized, efficient, and aligned with Innovative Medical Groups high standards of patient experience.

Key Responsibilities

• Warmly welcome patients and visitors upon arrival
• Check patients in and out with accuracy and professionalism
• Verify demographics and ensure chart information is updated
• Guide patients through intake forms, referrals, and follow-up instructions
• Manage high-volume incoming calls with grace and clear communication
• Schedule and confirm appointments across multiple providers and services
• Route messages and requests promptly to the appropriate team members
• Maintain a calm and supportive tone even during busy call periods
• Ensure the front office remains organized, clean, and patient-ready
• Monitor waiting room flow and support timely rooming by clinical staff
• Maintain daily operational checklists and support administrative tasks
• Assist with other office duties
• Support coordination between providers, clinical staff, and patients
• Participate in improving processes that enhance clinic efficiency
  
  

Qualifications


Required

• Strong communication skills and a caring, patient-centered approach
• Ability to handle multi-line phones and high-call volume
• Reliable, punctual, and professional in appearance and demeanor
• Comfortable learning new systems and multitasking in a busy environment
• Basic computer proficiency

Preferred Requirements

• Prior experience in a medical office or customer service
• Familiarity with electronic medical records
• Certified Phlebotomy Technician
  
  

Part Time
Some Weekends will be required