Job Description
Job Description
Job title : Service Advisor/Parts
Location: El Cajon, CA 92020
6 months contract on W2
The manager is looking for someone with mechanical or parts experience, or any other experience within the industry.
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel
in securing needed parts and supplies under moderate or direct supervision.
Key Responsibilities:
-Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
-Uses appropriate personal protective equipment.
-Carries out customer parts counter duties under moderate supervision including receiving parts
calls, greeting and assisting walk-in customers, completing all paperwork and processing it
accordingly, handling cash, check, and credit card transactions.
-Maintains a favorable relationship with internal and external customers by addressing their needs
and issues in a timely manner. Escalates customer issues to more senior parts personnel or
supervisor when needed.
-Maintains a neat and clean appearance in the customer parts area and parts warehouse.
-Supports other parts personnel in sourcing and locating complex parts requests or finding
alternatives under moderate or direct supervision.
-Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and
procure the parts in the most cost and time efficient manner.
-Ability to identify and act on opportunities with customers to upsell supporting products and
services, as appropriate.
-Perform other duties under moderate supervision that may include managing stock levels, shipping
and receiving parts, warehouse activities, inventory management related tasks, core processing, or
other parts-related duties as assigned by management.
Qualifications and Competencies
Competencies:
-Order Processing - Demonstrates the steps necessary to manage the processing of customer orders
through order receipt, exception identification and resolution to ensure orders are fulfilled to
customer requirements
-Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process
customer orders, order modifications and respond to customer queries to ensure accurate and
timely order processing and query resolution.
-Communicates effectively - Developing and delivering multi-mode communications that convey a
clear understanding of the unique needs of different audiences.
-Ensures accountability - Holding self and others accountable to meet commitments.
-Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm.
-Customer focus - Building strong customer relationships and delivering customer-centric solutions.
-Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies
to maintain inventory and meet customer expectations.
-Optimizes work processes - Knowing the most effective and efficient processes to get things done,
with a focus on continuous improvement.
-Customer Support - Demonstrates how proactive customer support interactions are required at each
phase of the order life cycle to ensure customer satisfaction; describes how customer support and
the order life cycle are interconnected to ensure an overall positive customer experience.
Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to
the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
Experience:
Requires some work experience or intermediate level of knowledge obtained through education,
training, or on-the-job experience.
\nCompany Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Company Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b