Job Description
Job Description
Job Title: Leads, Assistant Managers
Company: Alohana Acai Bowls
Location: North Park, and, San Marcos
Job Type: Part-Time/Full-Time
About Us: Alohana Acai Bowls is a vibrant and fast-paced establishment located in the heart of San Diego. We specialize in creating delicious and nutritious açaí bowls, smoothies, and other healthy treats using fresh, locally-sourced ingredients. Our mission is to provide our customers with a taste of paradise while promoting health and wellness in our community.
Job Description:
NOW Hiring! Multiple Locations
(North Park, San Marcos)
We’re in need of a few great people to work with us! Evenings, Weekends and Holidays a must.
- Previous QSR/Food Service experience in a fast paced environment needed
- Food Handlers card required
- Hiring for multiple positions, leadership/management included.
- Key Responsibilities:
- Team Leadership:
- Lead by example by providing excellent customer service, ensuring team members maintain high standards.
- Support and assist the store manager, mentoring, and developing new staff.
- Step in as a supervisor during the manager’s absence, ensuring operational continuity.
- Offer feedback around scheduling, ensuring adequate coverage for shifts and peak times.
- Assist store manager is proper execution of all store policies and procedures and holding the crew accountable through verbal coaching and leading by example.
- Customer Service:
- Greet customers with a friendly and welcoming attitude. Ensure that all crew members are taking and using customers names for all orders every time to promote a better customer experience and connection.
- Take customer orders, provide product recommendations, and answer questions about menu items.
- Ensure the accurate and timely preparation of orders.
- Resolve any customer complaints or issues in a professional and timely manner. Communicate to the director of operations and store manager what the issues were and how they were resolved or if we need to get involved to help resolve them.
- Product Preparation & Quality Control:
- Prepare and assemble acai bowls and smoothies following recipes and portion control guidelines.
- Ensure all products are prepared to the highest quality and consistency standards.
- Demonstrate, coach and teach proper execution and packaging of all online and delivery service orders that maintain food safety standards and expectations.
- Maintain a clean and organized workspace, ensuring all food safety and sanitation procedures are followed.
- Inventory & Stock Management:
- Assist store manager in inventory management and ordering supplies as needed.
- Monitor product levels and ensure ingredients are fresh and properly stored.
- Operational Efficiency:
- Monitor and assist with opening and closing duties, ensuring the store is prepared for daily operations and properly closed at the end of the day. Offer feedback to crew on quality of closes. Communicate feedback given to the crew with the store manager including successes and areas of opportunity.
- Assist with cash handling, POS transactions, and daily reconciliation.
- Help maintain cleanliness and organization throughout the store, including dining areas, kitchen, and storage areas.
- Coach, develop and direct crew while working side by side to achieve operational consistency and success. Have appropriate coaching conversations as needed. Communicate any areas of opportunity for development of crew members to the store manager.
- Health & Safety Compliance:
- Adhere to all food safety guidelines and health regulations.
- Ensure team members follow all cleanliness and safety protocols, including maintaining sanitized workstations and equipment.
Qualifications:
- Previous experience in a food service or customer-facing role, with at least 1-2 years of experience in a leadership or supervisory position preferred.
- Strong leadership, communication, and interpersonal skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Passion for healthy food and beverage options, with knowledge of acai bowls, smoothies, and dietary preferences (vegan, gluten-free, etc.).
- Strong organizational skills with a focus on quality and efficiency.
- Must be able to stand for extended periods and lift up to 25 pounds.
- Ability to work flexible hours, including weekends and evenings.
Compensation:
- Hourly wage commensurate with experience.
- Opportunities for tips.
- Employee discounts on menu items.
- Opportunity for growth and advancement within the company.
If you have a passion for creating delicious and nutritious treats, a friendly attitude, and a desire to be part of a dynamic team, we invite you to apply for the Açaí Bowl Crafter, Smoothie Maker, and Cashier position at Aloha Acai Bowls. Join us in spreading the aloha spirit one bowl at a time!
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