Job Description
Job DescriptionAbout the Role:
JSR Hospitality is looking for a dynamic and experienced Front Office Supervisor to join our team in Fairfield, CA! In this exciting dual-property role, you'll be the face of our guest experience, leading front desk operations across two properties while inspiring a team dedicated to hospitality excellence.
Responsibilities:
- Oversee daily front office operations across two hotel properties, ensuring seamless guest experiences
- Supervise, train, and mentor front desk agents to deliver exceptional customer service standards
- Manage check-in and check-out procedures, reservations, and room assignments efficiently
- Handle guest complaints, special requests, and escalations with professionalism and urgency
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth property operations
- Monitor front office performance metrics, occupancy reports, and daily revenue summaries
- Ensure compliance with brand standards, company policies, and safety procedures at both locations
Requirements:
- 1–3 years of hotel front office experience, with at least 1 year in a supervisory or lead role
- Strong knowledge of property management systems (PMS) and hotel reservation software
- Excellent communication, leadership, and conflict-resolution skills
- Ability to multitask and manage responsibilities across multiple properties
- Flexible availability including evenings, weekends, and holidays
- Guest-focused mindset with a passion for delivering outstanding hospitality
- High school diploma or equivalent required; hospitality degree a plus
About Us:
JSR Hospitality is a trusted name in the hospitality industry, committed to delivering memorable guest experiences and maintaining high-quality hotel operations. Our teams are passionate about service, and we take pride in fostering a supportive and growth-oriented work environment. Join a company that values its people as much as its guests!