Job Description
Job Description
We are seeking a friendly, motivated, and experienced Dental Receptionist to be the welcoming first point of contact for our patients. Prior treatment coordination experience is a plus, and we offer the opportunity to grow into a Treatment Coordinator role. Our private orthodontic practice combines cutting-edge technology with exceptional care in a warm, family-oriented environment. Our team enjoys working with children and is dedicated to creating a positive experience for every patient. A minimum of one year of dental office experience is required.
Position: Receptionist/Scheduler/TC
Office: PhD Orthodontics
Location: 8202 Huntington Dr Unit B, San Gabriel, CA, 91775
Employment Type: Full-time: 32-40h/week, 2 half-day Saturday permonth, willing to travel to 2nd location 1day/week
Key Responsibilities
- Answer phone calls and respond to patient and parent inquiries about Brace/Orthodontics.
- Schedule appointments and maintain an organized office schedule.
- Verify dental insurance benefits.
- Present orthodontic treatment plans and help patients understand their recommended care, braces, Invisalign, explain the treatment process and estimated timeline.
- Discuss treatment fees, insurance estimates, payment plans, and financial agreements.
- Assist with insurance claims, payment tracking, and patient account follow-up.
- Check patients in and out and maintain accurate patient records.
- Follow up with prospective patients and families after consultations to answer questions and help them begin treatment.
Qualifications
- Minimum 1 year of dental front office experience required.
- Experience working in dental office.
- Confidence explaining treatment options and financial arrangements clearly and compassionately.
- Excellent communication, customer service, and multitasking skills.
- Comfortable working with children, teens, parents, and adult patients.
- Strong computer and organizational skills, with the ability to learn modern orthodontic software quickly.
- Current CPR certification.
Preferred
- Orthodontic office experience is a plus.
- Sale experience is a plus.
- Experience with orthodontic treatment coordination, insurance verification, billing, and payment plans, dental managment software, digital workflows.
- Chinese speaking is preferred (not required).
What We Offer:
- If no treatment coordination experience, we offer professional paid training in orthodontic treatment coordination, insurance billing, and office management.
- Opportunities to grow in higher level within a modern orthodontic practice.
- Compensation based on experience, performance-based incentives for converting orthodontic consultations into treatment starts.