Job Description
Job Description
Job Title: Warehouse Administrator / Customer Service Representative
Job Description
The Warehouse Administrator / Customer Service Representative supports both warehouse operations and customer-facing activities in a manufacturing and distribution environment. This role serves as a central point of contact for customers, drivers, vendors, and internal teams while handling inventory management, shipping and receiving, order processing, and general administrative tasks. The position is ideal for an organized, detail-oriented professional who is comfortable working in both office and warehouse settings and who brings a strong customer-first mindset.
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and in person.
- Process customer orders, returns, and requests accurately in the ERP system.
- Provide timely order status updates, shipping information, and delivery schedules to customers and internal stakeholders.
- Coordinate communication between customers, warehouse personnel, and leadership to ensure prompt resolution of issues.
- Prepare and maintain customer records, shipping documentation, reports, and spreadsheets.
- Track open orders, backorders, and customer follow-up activities to ensure timely completion.
- Assist with invoicing, order documentation, and general office administration tasks.
- Maintain organized digital and physical filing systems for records and documentation.
- Handle customer concerns professionally and escalate complex issues when necessary.
- Assist with shipping, receiving, picking, packing, and staging materials for shipment.
- Verify incoming and outgoing shipments for accuracy and update inventory records in the ERP system.
- Perform inventory transactions and support inventory management activities.
- Conduct cycle counts and assist with physical inventory processes.
- Prepare shipping paperwork including packing slips, labels, bills of lading, and carrier documentation.
- Coordinate outbound shipments and carrier pickups to meet delivery timelines.
- Investigate inventory discrepancies and assist with implementing corrective actions.
- Support warehouse organization, material movement, and inventory control initiatives.
- Maintain a clean, organized, and safe work environment in accordance with company safety standards.
Essential Skills
- Experience in customer service, warehouse administration, logistics, inventory control, or a related field preferred.
- Experience working in a manufacturing, distribution, or warehouse environment strongly preferred.
- Strong communication and interpersonal skills with a customer-first mindset.
- Excellent organizational skills and attention to detail.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
- Experience using ERP, inventory management, or order-entry systems.
- Strong problem-solving skills and ability to work independently.
- Reliable, professional, and team-oriented approach to work.
Additional Skills & Qualifications
- Warehouse administration, customer service, order processing, data entry, inventory management, and inventory control.
- Experience with shipping and receiving operations and logistics coordination.
- Familiarity with ERP systems and related data entry processes.
- Comfort working around hand tools, mechanical equipment, power tools, and soldering in a manufacturing setting.
- Ability to read and interpret basic mechanical or assembly-related information such as blueprints is beneficial.
Why Work Here?
Enjoy a competitive pay structure with a clear contract-to-hire path, offering long-term stability and growth in a manufacturing environment. Benefit from a consistent first-shift schedule with weekends off, supporting work-life balance. Develop specialized skills in surface preparation and finishing operations while building a solid foundation in warehouse administration, customer service, and inventory control.
Work Environment
This role is based in a manufacturing facility in Fairfield, CA, combining office and warehouse settings. You will work in a stable production environment that involves interaction with inventory, shipping and receiving areas, and logistics operations. The schedule follows a consistent first-shift pattern with weekends off, providing predictable hours. The environment emphasizes safety, cleanliness, and organization, with regular use of ERP systems, computers with Microsoft Office, and standard warehouse equipment and tools.
Job Type & Location
This is a Contract to Hire position based out of Fairfield, CA.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fairfield,CA.
Application Deadline
This position is anticipated to close on Sep 30, 2026.
About Aerotek
Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.