Front Desk Operations Associate

Job Description

Job DescriptionFront Desk/Operations Associate – Desolation Hotel South Lake Tahoe

Are you passionate about delivering exceptional guest experiences in a stunning location? Desolation Hotel South Lake Tahoe, located in South Lake Tahoe, CA, is seeking a dedicated and friendly Front Desk/Operations Associate to join our team. If you thrive in a dynamic environment and enjoy working collaboratively to create 5-star experiences, we’d love to hear from you!

Responsibilities

As a Front Desk/Operations Associate, you’ll be at the heart of our hotel operations, ensuring every guest feels welcome and cared for. Your primary focus will be guest-facing duties at the front desk, where your warm demeanor and excellent customer service skills will shine. You’ll also assist with management reporting and contribute to the smooth day-to-day operations of our team.

In this role, you will:

• Greet guests warmly, efficiently check them in and out, and provide information about hotel services, amenities, and local attractions.
• Address and resolve guest concerns and special requests promptly to ensure satisfaction.
• Manage and update reservations using the hotel’s property management system.
• Coordinate with housekeeping to ensure room availability and readiness.
• Handle payment transactions, balance cash drawers, and prepare daily reports.
• Maintain a clean and organized front desk area while liaising with other departments to meet guest needs.
• Assist in compiling key operational metrics and reports to support management.

Qualifications

We’re looking for a team player who is organized, adaptable, and committed to delivering exceptional service. The ideal candidate will have:

• At least 1 year of customer service experience (preferred).
• A high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and office equipment.
• The ability to handle stressful situations with composure and professionalism.

Physical Requirements and Scheduling

This position requires the ability to:

• Stand for up to 8 hours and lift up to 20 pounds.
• Work weekends and holidays as part of a flexible schedule.
• Commit to an average of 30 hours per week.

Why Join Us?

At Desolation Hotel South Lake Tahoe, we pride ourselves on creating memorable experiences for our guests while fostering a collaborative and supportive work environment for our team. If you’re ready to bring your skills and enthusiasm to a role where you’ll make a real impact, we can’t wait to meet you!

How to Apply

Ready to take the next step? Submit your application today and join our dedicated team at Desolation Hotel South Lake Tahoe. Let’s create unforgettable experiences together!

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