Senior Customer Success Manager, Life Sciences

Job Description

Job Description

Senior Customer Success Manager, Life Sciences / Healthcare Tech

Remote (Denver or SF Bay Area preferred)

We're recruiting for a Senior Customer Success Manager at a venture-backed healthcare technology company whose platform is used by pharma, medical device, and medical society partners to engage clinicians.

This is a strategy seat, not a support seat. You'll own 4–5 strategic pharma and device accounts, each in the $500K–$1M range, and report directly to the head of Customer Success.

What you'll own

• Executive relationships. You'll work with VP-level Medical Affairs, Marketing, and Sales leaders at top life sciences companies.
• The ROI story. You'll build the business case that proves measurable value at renewal.
• Stakeholder mapping. You'll map and open new medical and commercial stakeholders within each account, rather than inheriting a contact list.
• Expansion. You'll identify and drive expansion, partnering with Sales on cross-sell.
• Shaping the CS motion. You'll help shape how a small, growing CS team operates, with no rigid playbook.

What you bring

• 5+ years in customer success, account management, or strategic partnerships serving pharma, biotech, or medical device companies
• A track record of renewal and expansion results on a small book of enterprise accounts
• Experience building ROI-based business cases with senior life sciences stakeholders
• Comfort with clinical subject matter, and an understanding of how Medical Affairs and Commercial teams operate
• Ownership and intensity in a small, fast-moving environment

Compensation and benefits

• Base salary up to $190K, depending on experience
• Equity
• Medical, dental, vision, and life insurance
• 401(k)
• Wellness stipend
• PTO plus holidays