Job Description
Job Description
As the first point of contact for our firm, the Receptionist will represent our brand and ethos: approachable, professional, caring.
We are looking for a cheerful, positive, and highly organized individual to join our team as a full‑time Receptionist. You will be the face of the firm—welcoming clients, managing intake for our practice areas (estate planning, family building, limited scope family law, no contest probate & trust administration), and supporting our team in delivering a high‑touch, client‑centric experience. While we don’t field a high volume of incoming calls, quality of engagement is essential (especially since many clients are navigating emotionally charged, vulnerable situations).
Location: Carlsbad / North San Diego County. On‑site at our Carlsbad Village downtown office; remote/hybrid is not available for this role due to the front‑desk nature.
Hours: Full‑time: Monday through Friday, 9 a.m. to 5 p.m.
Compensation: $21 - $23 hourly, plus earned retirement benefits with employer matching.
Compensation:
$19 - $23 hourly
Responsibilities:
- Greet clients and visitors warmly when they arrive at the office; establish a welcoming atmosphere.
- Answer and transfer incoming calls, take accurate messages, and ensure prompt follow‑up.
- Support client intake: confirm contact information, explain basic office procedures, and schedule consults or follow‑up where appropriate.
- Maintain the reception area: tidy, organized, professional appearance.
- Coordinate with attorneys and staff to ensure smooth client flow, update calendars when needed.
- Present ideas on marketing to our growing legal services for the LGBTQIA community, as well as for the adult children taking care of aging parents.
- Assist with basic administrative tasks (e.g., scanning or filing documents, mailing, light data entry) as required.
- Respond with patience and clarity to client inquiries; escalate to appropriate staff when necessary.
- Demonstrate a willingness to learn and adapt in a white‑collar professional office environment, and support the team with a collaborative spirit.
Qualifications:
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High school diploma or equivalent; some college coursework or an associate degree preferred but not mandatory.
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Minimum of 1 year of experience working in a professional office setting is mandatory (law office experience preferred).
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Excellent interpersonal skills: friendly, patient, and calm under pressure.
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Strong verbal communication skills and professional phone demeanor.
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Ability to take initiative, learn new systems, and adapt to changing needs.
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Solid organizational skills, attention to detail, and ability to multitask.
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Comfortable working as part of a small team in a legal services firm focused on client care and empathy.
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Demonstrate a willingness to learn and adapt in a white‑collar professional office environment and support the team with a collaborative spirit.
About Company
Benefits
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Paid Time Off (PTO) & Paid Holidays
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401(k) Match
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Free parking and 10 blocks from the beach, ground-floor ADA-compliant suite.