Medical Office Operator

Job Description

Job DescriptionSalary:

Telephone Operator

Job Overview
As the first point of contact for our clients, this role requires a professional demeanor,
excellent communication skills, and the ability to think quickly and provide accurate
information. If you are a customer service-oriented individual with a passion for helping
others, this may be the perfect opportunity for you.

Telephone Operator Responsibilities & Duties

Answer incoming calls in a timely and professional manner, providing accurate information
to callers
Route calls to the appropriate department or individual, taking messages when necessary
Utilize teams and other programs for coordinating transfers, answering questions, and
resolving patient inquiries in a timely manner
Maintain an organized system for tracking and recording incoming calls
Perform general administrative tasks, such as data entry and filing
Provide excellent customer service, resolving issues and answering questions as needed
Assist with the training of new telephone operators
Basic KPI Averages: 80 calls per day, 4 min call handling time
Telephone Operator Qualifications & Skills

High school diploma or equivalent required
1-3 years of experience in customer service or administrative role
Excellent communication and interpersonal skills
Ability to think quickly and provide accurate information
Proficiency in Microsoft Office and experience with telephone systems
Ability to work effectively both independently and as part of a team