Job Description
Job Description
Well known Orange County Medical Group looking for Customer Service Rep to help in Radiology department.
About the Role
We’re looking for an experienced Customer Service Specialist to support a Centralized Patient Scheduling team, with a focus on radiology diagnostic services.
In this role, you’ll be the first point of contact for patients—helping them schedule imaging appointments, verify insurance, and ensure a smooth, high-quality experience. This is a great opportunity for someone with hands-on radiology scheduling experience who thrives in a fast-paced healthcare environment.
Required Experience (must be clearly shown on resume)
- Minimum 2+ years of direct radiology diagnostic scheduling experience (mammogram, DEXA, X-ray, ultrasound, CT, MRI, nuclear medicine)
- Strong knowledge of health insurance verification
Applicants without this specific experience will not be considered.
Preferred Experience
- Epic EMR experience
Key Responsibilities
- Answer incoming calls from patients, members, and providers
- Schedule radiology and diagnostic imaging appointments
- Triage calls and route inquiries appropriately
- Verify insurance coverage and assist with pre-certifications
- Provide clear guidance to patients on appointment prep and next steps
- Maintain accurate patient data in scheduling systems
- Deliver a high-quality, patient-focused experience
Additional Qualifications
- 1–3 years of customer service experience (healthcare preferred)
- Strong communication and problem-solving skills
- Ability to handle a high volume of calls
- Detail-oriented with strong multitasking ability
- Comfortable using multiple systems and data entry tools
Education
- High School Diploma or equivalent
Why This Role Stands Out
- Opportunity to work in a specialized radiology scheduling environment
- Build experience with diagnostic workflows and patient coordination
- Supportive, team-oriented setting