Job Description
Job DescriptionJob Summary
The Supervisor, Cable Station is responsible for the safe, secure, and reliable operation of an assigned cable landing station and its associated infrastructure. This role leads site personnel and service delivery across critical facilities, submarine network operations, incident and change management, vendor performance, compliance, reporting, and customer governance. The supervisor ensures 24/7 operational coverage and that all work is performed through approved tickets, procedures, and appropriately trained personnel.
Key Responsibilities
- Lead site operations and personnel management, including staffing, scheduling, on-call coverage, training, competency development, performance management, and safety compliance.
- Manage daily service delivery and customer relationships, including operational integrity, incident escalation, NOC coordination, SLA performance, reporting, corrective actions, and customer communications.
- Develop and maintain site operations and maintenance programs, procedures, inspection schedules, emergency-response plans, risk controls, and continuous-improvement initiatives.
- Oversee critical-facility and network maintenance programs, installations, commissioning, changes, major incidents, and restoration activities.
- Ensure work is properly prioritized, authorized, documented, and completed according to operational requirements.
- Manage vendors, contracts, utilities, spare parts, procurement support, calibration, and logistics.
- Oversee audit readiness, site security, environmental compliance, and operational controls.
- Support operating expense (OpEx) and capital expenditure (CapEx) forecasting.
- Maintain accountability for safety, service quality, operational costs, and customer outcomes.
Required Qualifications
- Minimum of 5 years of experience in operational leadership, telecommunications, critical facilities, data centers, network operations, or other high-availability infrastructure.
- Experience managing technical employees, 24/7 coverage, incidents, vendors, maintenance programs, customer commitments, and operational risks.
- Experience with ticket-driven service management, change control, reporting, audits, and corrective-action management.
- Ability to lead multidisciplinary technical teams and manage safety, service, cost, quality, and customer outcomes.
- Working knowledge of critical facilities, optical/network operations, and incident, problem, change, and risk management.
- Ability to translate contract requirements into staffing plans, procedures, operational controls, reports, and corrective actions.
- Strong customer communication, escalation management, vendor oversight, budgeting, and audit-readiness skills.
- Ability to complete required customer screening, maintain access eligibility, and complete role-specific training.
Preferred Qualifications
- Experience with cable landing stations, submarine networks, optical transport, PFE, or critical infrastructure.