Job Description
Job DescriptionWe are looking for a Customer Service Coordinator to support corporate relocation services for clients in Redondo Beach, California. This contract opportunity with potential for a permanent position is ideal for someone who enjoys helping people during important life transitions while coordinating service providers, schedules, and communication with accuracy and care. In this role, you will guide relocating employees through service arrangements such as unpacking, organizing, donation, and removal support while working closely with corporate partners and moving-related contacts. The selected candidate will complete up to eight weeks of paid training to build knowledge of the company’s services, customers, systems, and national service network before fully stepping into the position.
Responsibilities:
• Coordinate relocation-related services by matching each customer with appropriate field professionals or service partners based on the scope and timing of the assignment.
• Communicate directly with transferees to confirm needs, explain service options, and keep them informed throughout each stage of the move process.
• Adjust appointments and service plans as changes arise, ensuring all parties remain aligned on updated schedules and job details.
• Maintain regular contact with relocation management and moving company partners to exchange accurate information and provide timely progress updates.
• Review vendor charges for completeness and accuracy, then assemble supporting documentation for billing submission.
• Address service concerns quickly and professionally, partnering with leadership when needed to resolve issues effectively.
• Document customer interactions, scheduling details, and service outcomes with a high level of accuracy in company systems.
• Evaluate completed assignments and record feedback on service providers to support ongoing quality standards.
• Provide additional operational support as needed to help maintain service quality and customer satisfaction.• At least 1 year of experience in customer service, service coordination, call center support, or a related role.
• Strong verbal and written communication skills, including confidence handling inbound calls and email correspondence.
• Demonstrated ability to manage multiple tasks in a fast-paced environment while maintaining speed and attention to detail.
• Effective problem-solving skills and a customer-focused approach that reflects empathy and professionalism.
• Comfort working collaboratively with teammates, contractors, and external business partners.
• Proficiency with basic business software, including Microsoft Word, Microsoft Excel, and data entry systems.
• Ability to support scheduling, order-related updates, and documentation with a high level of organization and accuracy.
• Flexibility to respond to occasional customer or vendor inquiries during evenings or weekends when required.