Job Description
About GSFA
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Golden State Fencing Academy is a competitive youth fencing club in San Francisco, coached by Olympic and international-level coaches. We run group classes, private lessons, and a competitive program for kids ages 5 and up.
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The Role
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We need someone to be the face of the club during our busiest, most parent-facing class times, and to keep billing, scheduling, and marketing running smoothly the rest of the week. This is a hybrid role: a few hours on-site each week plus flexible remote work you log on your own time.
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Schedule
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On-site (required, about 10 hours per week. Exact days/hours can be flexible):
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Sample on-site schedule:
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- Tuesday, 4:00 to 6:00pm
- Thursday, 4:00 to 6:00pm
- Saturday, 10:00am to 4:00pm
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Remote and as-needed (logged hours, about 4 hours per week):
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- Following up on parent questions and new inquiries
- Social media posts and promotional follow-up emails
- Scheduling private lessons outside on-site hours
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What You'll Do
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- Be the primary point of contact for parents during on-site hours: check-ins, program questions, private lesson scheduling
- Proactively recommend additional lessons or classes to families based on their fencer's progress. This role has a soft sales component and the bonus is tied to it
- Follow up with parents on trial classes, renewals, and at-risk memberships to reduce drop-off
- Manage day-to-day billing in Gymdesk: catch failed payments, follow up on overdue accounts, keep member records current
- Execute day-to-day marketing: social posts, email follow-ups, and promotional pushes for camps and programs.
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Must Have
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- Comfortable and warm with parents and kids. You'll be the primary point of contact for most families during your shifts
- Strong written communication, especially email. You'll be writing to parents daily
- Comfortable with everyday software: Gmail, Google Docs and Sheets, and picking up a new tool like Gymdesk quickly
- Organized, with the discipline to work independently during remote hours
- Able to pass a background check. Because we work with minors, employment is contingent on a Live Scan background check and mandated reporter training, both of which we arrange and pay for
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Nice to Have
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- Marketing or social media experience. You don't need to be a strategist, but you should be comfortable posting content and writing a friendly promotional email
- Customer service or front-of-house experience
- Gym or youth sports background
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Why This Role
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You'll have real ownership over the member experience and a direct hand in growing the club, with predictable on-site shifts, flexible remote hours you control, and a bonus structure that rewards you when your work turns into new enrollments and renewed memberships.
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You'll get valuable experience in sales and marketing and can have a direct impact on growing a business' revenue.