Job Description
Job DescriptionChange Management SpecialistLocation: Buffalo, NY
Work Mode: Hybrid – 3 days/week onsite
Type: Full-time / Contract
Key Requirements
- 8+ years of IT Service Management / Change Management experience.
- Strong ServiceNow Change Management expertise.
- Experience with CAB, Change Enablement, Change Calendar, and Change Governance.
- Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.
- Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.
- Strong ITIL knowledge; ITIL 4 Foundation required.
- Experience with Incident & Problem Management integration.
- Knowledge of DevOps/CI-CD change management and automation.
- Strong analytical, communication, stakeholder management, and leadership skills.
- Financial services/banking experience is preferred.
- ServiceNow CSA/CIS-ITSM certification is a plus.
Preferred Experience
- Change automation / AI automation
- ServiceNow ITSM
- Risk and impact assessment
- Change-related KPI reporting
- Releasing audit-ready change records
Contact
Austin Soto: austin.soto@ishareinc.com
Nicky Verma: nicky.verma@ishareinc.com
Flexible work from home options available.