Job Description
Customer Service Representative
A premier company is seeking a dependable Customer Service Representative to join our high-performing branch team in the San Diego area. In this high-impact role, you will streamline customer communications, optimize dispatch routes, and maintain key administrative workflows across a dynamic branch environment.\n
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Key Responsibilities
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- Manage high-volume incoming customer calls, oversee the main branch phone line, and handle internal/external communications.
- Schedule, confirm, and follow up on customer service appointments, ensuring unserviced accounts are rescheduled within 24 hours.
- Navigate web-based software to track routes, dispatch service professionals, and minimize drive times.
- Log sales data, conduct outgoing payment calls, and maintain accurate customer database records and call dispositions.
- Provide comprehensive administrative support for 30 branch team members across operations, management, sales, and field service.
- Uphold quality assurance standards while safeguarding customer privacy and proprietary information.
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Qualifications
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- High School Diploma or equivalent required.
- Previous experience in Customer Service, Sales, or Operations Support.
- Proficiency with Microsoft Office (Word, Excel) and web-based software applications.
- Strong interpersonal, active listening, and multitasking capabilities in a fast-paced environment.
- Ability to sit for extended periods and perform physical duties, including lifting/moving up to 25 pounds.
- Preferred: Experience with routing, dispatching, or working within a field service organization.
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Details
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- 100% On-site in San Diego, CA.
- 4-month contract; Monday–Friday, 7:30/8:00 AM to 4:30 PM PST with flexible lunch options.
- Pay Rate: $23-$25/hr
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Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.\n
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