Office Admin / Inbound Phone Receptionist

Published: 6/14/2022

Job Description

Hybrid (Work From Home & In-Office) | Sacramento, CA | Full-Time or Part-Time

About Us

We are a fast-growing Sacramento-based commercial and residential service company specializing in septic services, vacuum pumping, plumbing, and environmental services.

We are looking for a highly organized, motivated, and energetic Office Manager / Phone Receptionist to join our team and help manage our expanding operations.

This is a dynamic, fast-paced position for someone who enjoys multitasking, problem-solving, customer interaction, and helping a growing business operate efficiently.

Position Responsibilities

Phone Reception & Customer Service: Answer incoming calls, assist customers, respond to service inquiries, and coordinate emergency service requests.
CRM Management: Maintain and manage our customer relationship management (CRM) system, including customer records, service requests, scheduling, follow-ups, and lead tracking.
Accounts Receivable & Billing: Assist with invoicing, payment tracking, outstanding balances, collections follow-ups, and general accounts receivable management.
Scheduling & Dispatch Coordination: Communicate with field technicians and dispatch to coordinate service appointments, emergency calls, and daily operations.
Office Administration: Manage emails, customer correspondence, documentation, data entry, and general administrative tasks.
Lead Management: Track incoming leads, follow up with prospective customers, and help convert inquiries into scheduled services.
Operational Support: Work directly with management to improve internal processes, streamline workflows, and support company growth.
Marketing & Social Media: Assist with marketing initiatives and social media management when applicable.

Who We’re Looking For

Our ideal candidate is someone who can juggle multiple responsibilities while remaining organized, professional, and customer-focused.

Preferred Qualifications:

Strong communication and customer service skills.
Excellent computer skills and the ability to learn new software quickly.
Experience with CRM systems, scheduling software, or business management platforms.
Basic accounting, invoicing, or accounts receivable experience.
Strong organizational skills and attention to detail.
Ability to work independently and take initiative.
Comfortable handling high call volumes and time-sensitive customer requests.
Experience in plumbing, septic, construction, or other service industries is a plus, but not required.
Social media or marketing experience is a bonus.

Fast-Paced Environment – Never a Dull Moment!

We frequently handle emergency service requests from customers who need immediate assistance. One moment you may be scheduling a routine service appointment, and the next you’re coordinating an emergency response with our field technicians.

If you thrive in a high-energy environment, enjoy wearing multiple hats, and get satisfaction from keeping things running smoothly, you’ll fit right in.

Growth & Career Opportunities

We are looking for more than someone to simply answer phones. We want someone who can become an important part of our company’s operations and grow alongside us.

As a growing company, our systems, procedures, and operations are constantly evolving. We value employees who bring ideas to the table, identify opportunities for improvement, and take ownership of their responsibilities.

There is significant potential for increased compensation, expanded responsibilities, and advancement into higher-level management positions as the company continues to grow.

Schedule & Work Environment

Hybrid Position: Combination of remote work and in-office responsibilities.
Flexible Scheduling: Full-time or part-time opportunities for the right candidate.
Growth Potential: Opportunities for advancement and increased compensation.
Collaborative Environment: Work directly with ownership and play a meaningful role in the company’s success.

It’s About the Person, Not Just the Position.

We believe finding the right person is more important than checking every box on a résumé.

We’re willing to provide training for someone who has the right attitude, work ethic, communication skills, and willingness to learn.

If you’re looking for a position where you can make a real impact, enjoy flexibility, and build a long-term career with a growing company, we’d love to hear from you.

Structure. Flexibility. Opportunity. Career Growth.

We want YOU, if you want US!

\nCompany Description

Fast growing Vacuum Pump, Residential, Commercial service company. We keep America running. Grease, Septage, Wastewater, Lift Stations, Water Recovery. Pump & Dump does those 2 things better than anyone in the biz!