Job Description
Job DescriptionBehavioral Health Care Manager (ECM) – Hybrid Role
Heritage Health Network (HHN)
Join Heritage Health Network as a Behavioral Health Care Manager (BHCM) and support high-need Medi-Cal members through our Enhanced Care Management (ECM) program.
This is a hybrid role combining field and office work, with approximately 2–3 days in the field and 2–3 days office-based, providing flexibility while maintaining meaningful, in-person member engagement.
What You’ll Do
- Serve as the primary point of contact for members with behavioral health and psychosocial needs
- Conduct comprehensive assessments and develop personalized, person-centered care plans
- Coordinate care across behavioral health providers, medical teams, and community resources
- Conduct in-person home and community visits based on member needs
- Support transitions of care, including post-discharge follow-up and care coordination
- Provide education, coaching, and trauma-informed support to improve member outcomes
- Maintain accurate documentation and meet program requirements
Requirements
- Education: Master’s degree in Social Work or Psychology (required for licensures eligibility)
- Experience: 1–3 years in care management, case management, behavioral health, or community-based settings (Medi-Cal/ECM preferred)
- Licensures: LMFT, LCSW, or LPCC preferred
- Bilingual: English/Spanish preferred
- Strong communication, organizational, and interpersonal skills
- Knowledge of behavioral health, SDOH, and community resources
- Comfortable with field work and home visits
- Valid driver’s license, active auto insurance, and reliable vehicle
- Willingness to travel locally for field visits
Benefits
- Medical, dental, and vision insurance
- Paid time off + holidays
- Competitive pay + quarterly bonuses
- Hybrid work flexibility
- Professional growth and development opportunities