Job Description
Job Description
Operations Manager – MV & LV Power Distribution Products
Location: Irvine, CA (Onsite)
Pay: $75,000- $95,000 annually
Job Type: Full-time
About the Company:
We are a global leader in the design and manufacturing of high-quality MV switchgear, serving industries including industrial automation, automotive, energy, power distribution, and smart manufacturing. Backed by advanced automated manufacturing capabilities and decades of innovation, we deliver reliable, high-performance solutions to customers worldwide.
Position Overview:
We are seeking an experienced and organized Operations Manager to oversee and coordinate operational activities supporting our Medium Voltage (MV) Switchgear and Low Voltage (LV) electrical product business.
This role is responsible for ensuring smooth day-to-day operations across sales support, order processing, product delivery, installation scheduling, and customer service functions. The Operations Manager will work closely with sales teams, factories, logistics providers, customers, and field service personnel to ensure projects and customer orders are executed efficiently and on schedule.
The ideal candidate has experience in electrical equipment, switchgear, industrial power distribution, or related industries and understands the coordination required between sales, operations, logistics, and customer support.
Key Responsibilities
Operational Management
- Manage daily operational activities for MV switchgear and LV product business
- Coordinate internal teams to ensure smooth order fulfillment and project execution
- Monitor operational performance, delivery schedules, and customer commitments
- Improve operational processes and workflow efficiency
Sales Support & Order Management
- Support sales teams with quotations, order processing, and project coordination
- Review customer purchase orders and ensure accurate product configuration and documentation
- Coordinate with factories and suppliers regarding production schedules and order status
- Track backlog, lead times, and shipment schedules
Logistics & Delivery Coordination
- Manage shipping schedules and ensure on-time product delivery
- Coordinate with logistics providers, warehouses, and freight companies
- Resolve shipping delays and supply chain issues proactively
- Ensure proper communication with customers regarding delivery timelines
Installation & Project Coordination
- Schedule installation, commissioning, and field service activities
- Coordinate with customers, contractors, and field technicians
- Monitor project milestones and installation schedules
- Ensure timely completion of customer projects
Customer Service & Communication
- Serve as a key operational contact for customers and channel partners
- Resolve operational and service-related issues professionally and efficiently
- Maintain high customer satisfaction through responsive communication and follow-up
- Support warranty claims, service coordination, and issue resolution
Cross-Functional Coordination
- Work closely with sales, engineering, procurement, logistics, and factory teams
- Assist management with forecasting, operational planning, and process improvements
- Support ERP/order management system accuracy and reporting
Qualifications
- 5+ years of operations, project coordination, or customer support experience
- Experience in MV switchgear, LV electrical products, industrial controls, or power distribution industries preferred
- Strong understanding of order management, logistics coordination, and customer support processes
- Experience supporting technical or engineered products preferred
- Strong organizational and multitasking abilities
- Excellent communication and problem-solving skills
- Ability to manage multiple projects and priorities simultaneously
- ERP or order management system experience preferred
- A four-year bachelor’s degree is required
Preferred Industry Experience
Candidates with experience in the following areas are strongly preferred:
- Medium Voltage Switchgear
- Low Voltage Distribution Equipment
- Electrical Power Distribution
- Industrial Electrical Equipment
- Electrical Contractors or EPC Support
- Industrial Automation
- Utility or Energy Infrastructure
Why Join us?
- Global leader in relays and electrical components
- Growing MV and LV power distribution business
- Opportunity to play a critical role in operational growth
- Collaborative and fast-paced working environment
- Competitive salary and benefits package
- Career advancement opportunities in a growing industry
If you are an organized and customer-focused operations professional with experience supporting electrical equipment or power distribution products, we encourage you to apply.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance